My role involves effectively managing transport contracts, optimizing costs, ensuring compliance, and building strong relationships with vendors, and all stakeholders.Contract Management: Manage and administer transport contracts, ensuring compliance with legal and regulatory requirements. Review contract terms, negotiate agreements, and make recommendations for improvements or modifications as necessary. Maintain accurate records of contract terms, renewals, and amendments.Vendor Management: Collaborate with vendors and suppliers to ensure adherence to contract terms and SLAs. Monitor vendor performance, track key performance indicators (KPIs), and address any issues or concerns. Conduct regular vendor evaluations to assess performance and identify areas for improvement.Cost Analysis: Analyze transport costs, rates, and pricing structures to identify cost-saving opportunities and optimize spend. Evaluate pricing proposals from vendors, conduct market research, and negotiate favorable rates and terms. Develop cost models and forecasts to support budgeting and financial planning.Contract Compliance: Monitor contract compliance by reviewing invoices, conducting audits, and verifying adherence to contractual obligations. Address any discrepancies or non-compliance issues and take appropriate corrective actions. Ensure timely and accurate reporting on contract performance and compliance metrics.Relationship Management: Build and maintain strong relationships with internal stakeholders, such as procurement, operations, and finance teams, to understand their transport needs and align contract management activities accordingly. Act as a point of contact for both internal and external stakeholders, addressing inquiries and providing timely updates on contract status.Documentation and Reporting: Prepare and maintain comprehensive reports, correspondence, and presentations. Generate regular and ad-hoc reports on contract performance, financial metrics, and compliance.

● Manage day-to-day Operations and project delivery within the team● Help build the practice and team to support massive global scale and growth● Develop methodologies and programs to support successful implementations across all customer segments● Define the Professional Services processes and procedures that will enable the team to run cleanly and efficiently● Work with the team to ensure proper project planning, on-time delivery, & high quality consulting through the use of reporting, tools and staffing oversight● Work with other leaders to ensure adequate coverage of projects across regions and to share best practices● Help ensure the team provides critical data each week such as updated project plans, time tracking, execution of change orders, execution of customer signoffs, and reporting of other key milestones● Collaborate with Professional Services Leadership to grow the strategy and the team● Collaborate with peers in Sales Operations, Commercial Operations, Finance, and BI teams to develop cohesive programs that align cross-functionally● Deploy effective programs to support the scale and improvement of the Sales & Business teams● Oversee planning, execution, and follow up on team meetings and outcomes. This may include scheduling, logistics coordination, and meeting notes as delivered by the team.Enablement & Content● Partner with management and other teams to develop and maintain a streamlined and well-planned content-management strategyReporting & Analytics● Ensure high quality consulting through the use of reporting, tools and staffing oversight● Oversee the development and maintenance of team reports, dashboards, and support the delivery of real-time reports and insights as needed● Provide strategic input on what services we build and bring to market● Manage reporting and oversight of Services Delivery KPIs● Provide data-driven business insights to inform the Services team on strategic direction and areas for opportunity

Commercial & Contract Coordinator:- Administration of employment contracts, onboarding, contract extension and off-boarding.- Act as a point of contact for staff on contractor engagement and management processes.- Act as key point of contact for contractors and liaise with Finance for any contract assignment related payroll or invoicing queries- Assist in the implementation of any legislative, regulatory or client required changes relating to contract assignments.- Assist in continuous improvement of contractor management framework.- Assist with Client compliance and PSA Management.- Assist with training of client processes and procedures.- Ensure awareness and application of relevant legislative requirement relation to assignment and placement(eg. WHS, Modern awards, labour laws etc).- Provide management with weekly, monthly and periodical contractor statistics, client reports, internal reports etc.- Provide assistance with business projects and process improvements.- Provides administrative support required for implementing systems, procedures, and policies; completing projects in support of compliance auditors.

HR, Administration and Office Operation- Present a professional, welcoming first contact to all clients, vendors, board members, staff, media, etc. – by phone, in person, and email. Responsibility for development & implementation of efficient office systems- Responsible for keeping office equipment maintained-Organise employee engagement activities (annual meet,birthday's, Team meets, Staff dinners, etc).- Draft and roll out office and personnel policies.- Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing - Responsible for incoming and outgoing mail, shipping and receiving- Responsible for sending invoices to customers and vendors. Pay vendors for the outstanding invoices in a timely manner.- Assist in new employee onboarding, induction and explain WHS practices.- Responsible for maintenance of common spaces for appearance and functionality- Responsible for managing supplies and maintenance of storage areas- Provide support for teams: staff travel arrangements and expense tracking, program and stipend supplies, etc.- Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating - SPOC for all IT enquiries. Provide support for IT department: help monitor staff needs, assist staff with all IT related queries, assist IT staff as requested - Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets and updating employee documentation.- Provide support for Finance; monitor staff credit card purchases and documentation, reconcile monthly credit card and company expenses.- Assist the HR department in drafting and maintaining the company policies. Draft department specific employee announcement.

-To provide exceptional levels of service to current and prospective Staples customerswhere each interaction with each interaction resulting in the customer feeling completely satisfied with the outcome of the call.- The Customer Service Officer may be required to handle all tasks and functions managed by the Customer Service team.- Handle incoming calls and requests and providing service solutions to a range of customer queries eg product information, placement of orders, returns requests, quotes and offering substitutions- Follow-up’s related to customer queries - Timely handling of customer requests via email, fax, and chat.- Investigate electronic orders which have stopped in gateways, resolve issue and release orders.- Provide feedback on reasons for customer contact.- Educate customers to products and alternatives- Educate customers to changes which occur within Staples and which affect our customers.- Work with team to achieve agreed service standards and team objectives- Work autonomously to achieve individual objectives - Ownership of all customer queries received- Present professionally at all times- Increase sales through cross-sell/upsell according to customer needs. - Provide timely information regarding customers, products to enable sales across Staples- Promote NetXpress usage- Develop expert knowledge of product, systems and Staples (including our lines of business, Single source Model and NetXpress).- Respect and work cooperatively with all customers, Staples personnel and suppliers.- Understand the Staples single sources supply solution.- Actively attend all training sessions, meetings, and relevant functions organised by Staples.- Participate in company events and support customer recognition program.- Compliance with Staples National OH & S Management System.- Ensure all business activity complies with relevant Acts, policies and procedures and with high ethical standards.

Handle Calls , Inquires, Handle Escalations, Provide prompt response and technical enquiries. Manage the inventory database and keep record of inbound and outbound stock of equipments. Report weekly call report Other Administration duties

Successfully setup the HR and Administration Department, implementation and maintenance of human resource system (HRIS)On-going maintenance of payroll system and leave planning systemSetup a easy access employee grievance services.

- Review applicants to evaluate if they meet the position requirements and conduct prescreeninginterviews.- Maintain all pertinent applicant and interview data in the Human Resources Information System(HRIS).- Perform reference and background checks for potential employees, write and forward rejection letters.- Interview and Select employee's onsite. Prepare and send offer packages.- General HR Activities:- Ensure the quality and direction of human resources service and advice is fully minimized and valued and properly aligned to company's strategy and objectives; Develop andmanage company policies and procedures updates/changes.- Have been a part of the performance management team and have provided assistance to develop and review performance appraisal system, succession planning and assist when required in developing and administering award, recognition and compensation plans including bonuses, wages proposal and salary review recommendations.- Process payroll reports on time and ensure accurate cost allocations to the jobs and relevant cost default cost center.- Assist in managing termination of employment — at all stages from the commencement of employment to its end.- General enquiries and inquiry resolution.- Provide assistance in monthly reporting and preparing HR budget.- Provide reports on cost analysis and salaries and wages information as required for budgetary purposes.- Set up and manage employee grievance services.

Support 15 Customer Service Representatives for dealer support process.Provided support functions and tasks relative to new business sales, customer service, and marketing activities.Maintain regular reporting on call handling time queries, new sales opportunities and providedcompletion, monitoring, and follow-up on the same.Respond promptly to dealer/customer inquiries.Obtain and evaluate all relevant information to handle product and service inquiries.Provide pricing and delivery information.Perform customer verification, set up new customer accounts, process orders, forms, applications and requests.Organize workflow to meet customer time frames, direct requests and unresolved issues to thedesignated resource.Manage customers' accounts, keep records of customer interactions and transactions.Record details of inquiries, comments and complaints, record details of actions taken.Prepare and distribute customer activity reports, maintain customer databases.Manage administration, communicate and coordinate with internal departments.Provide training and resolve queries for new team members.