Deepa Krishna Email & Phone Number

India

Bengaluru, Karnataka, India

• Successfully transitioned 5 process of Equitable from AXA to WNS• Supporting multiple stakeholders on diverse priorities for wealth management • Manage team of 6 Leads & Associates handling operational reporting and business insights• Responsible for end-to-end Client relationship, process improvements, process governances, team performance, risk & compliance, and other operational requirements• Project improvements by Automation and visualizations• Handling debt management dashboards• Provide monthly complex reports and data analysis on cost reduction• Work on adhoc requests from the client• Responsible for Resource allocation and process trainings• Maintaining all process documents as per ISO standards• Actively involved in evaluating team members appraisal based on individual performance

Bengaluru, Karnataka, India

Create Reports and Dashboards for various engagements for Health Insurance, Claims and Fraud handling teams, Operations teams• Instrumental in converting adhoc to full time project• Worked with AXA APAC region, Insurance experts in providing data insights for claims• Worked extensively with Regional Anti fraud claims team in providing insightful dashboards and supporting analysis for 1M savingsHandled Adhoc projects like Survey Analysis, NPS Customer Surveys, engaging in end-to-end activities of Survey creation in Qualtrics tool, testing and launching the Survey and publishing theresults• Create Proof of concept for BI Tools such as Power BI and present to business partners• Worked as Internal Auditor for various teams within organization and was a part of ISO recertification audit

Bengaluru, Karnataka, India

• Identify various applications, understand business requirement, create measures and KPIs and build reports and insights for the project• Liaise with IT team for any access issues• Developing management dashboards for the senior management and providing support for strategic decisions• Worked with AXA APAC region, Insurance experts in providing data insights for claim• Create Proof of concept for BI Tools such as Power BI and present to business partners• Act as a point of contact for ISO and ISMS related activities within team and present to Audit team and Senior Management• Liaise with IT team for any access issues• Developing management dashboards for the senior management and providing support for strategic decisions• Create Proof of concept for BI Tools such as Tableau and present to business partnersAct as a point of contact for ISO and ISMS related activities within team and present to Audit team and Senior Management

Greater Bengaluru Area

Played a role of Business Analyst working with Clients and Business Operations Managers innew process implementation and Reporting Transition• Worked in MIS team providing cross functional support for internal teams• Responsible for process and report documentation in favor for Project Transitioning• Worked with Sales Team to provide Root cause analysis (RCA) and GAP analysis for further process improvement• Associated with SME’s and Business Operations Managers for smooth transitioning of a newProject• Coordinate with IT Team in new tool implementation by providing results of UATTesting• Creating reports and extracting on time reports in CRM (salesforce.com) cloudcomputing technology• Creating queries, modifying the reports and scheduling the reports in Business Object tool based on requirement• Design various reports, dashboards and presentations as per client requirements thatare in line with business model and support data analysis• Organize daily agenda for client/Operations Managers i.e scheduling calls andmeeting

Bangalore

Process Specialist (Business Analyst) working with Clients for transitioning Metrics and reporting of projects in form of reports and dashboards. Analysis and reporting project data for smooth funtioning of business

Bangaon Area, India

As MIS Analyst handled Workforce data, Attrition ,Capacity Panning and few SLA related reports