Deepa Perumal Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Roles & Responsibilities:
• Consult with business leadership and management teams to address skill gaps through learning interventions and help build capabilities / developing integrated solutions across 8 regions
• Align training with the organization's strategic goals
• Solution education needs with my team based on client value to enable practitioners to acquire deep expertise
• Developing and implementing learning strategies and programs and providing direction to the team on… Show more Roles & Responsibilities:
• Developing and implementing learning strategies and programs and providing direction to the team on building cost effective learning solutions

Chennai, Tamil Nadu, India

As a Learning Consultant Cluster Lead I manage Industry Skills, Agile, Devops and all X platforms across 8 regions(India, China, Philippines, MEA, CEE, LA, Eur and NA. I also design, structure and deploy learning events across all region.

Chennai, Tamil Nadu, India

Chennai Area, India

- To leverage a strong understanding of the business by working with the business’ leadership & management team and provides specialized learning and knowledge matter expertise- Serves as the single point of contact to and from the business of all Global Delivery Centers (GDCs -India, China, Phillipines, Romania, Eqypt, Argentina, Brazil & Mexico), on all.

Chennai Area, India

• Consult with business leadership and management teams to address skill gaps and close opportunities in SL&C/Industries of the practice by leveraging internal & external education partners to help build capabilities and.
• Leverage a strong understanding of the business by working as a member of the business’ leadership and management team and provides specialized learning and knowledge matter expertise
• Deliver business specific education, community… Show more
• Deliver business specific education, community building, leveraging the content, standards, best practices, tools and management direction provided from L&K
• Identify and advance business cases to obtain funding for education development and delivery while also assuring that all IBM investments generate benefits to the specific practice represented.
• Work across L&K India and Global teams to coordinate programs, set relative priorities, account for regional differences in scope and approach.

Chennai Area, India

• Location Governance & Management
• Organization Metrics Management - Continuous monitoring on various metrics - Utilization, Perform / Support HC, Bench, Grad Hire deployment, growth and hiring
• Management Systems - Enable & Operationalize key Location Management Systems & cadence
• Interventional Analytics - Analyze & publish highlights on certain key factors to facilitate management in the decision making process, churn rate, support headcount
• Liaison/ Interface with relevant… Show more Location Governance & Management
• Liaison/ Interface with relevant stakeholders to ensure smooth operations (LL, RESO, Govt.Relations, Security Ops, etc.)

Bengaluru Area, India

• Expertise: Banking Operations, Order to Cash, AR, B2C Collections & Dialer Management/Strategy Responsibilities:
• Account Management & Service Delivery
• Business Planning & Strategy
• Financial analysis of the costs and benefits including a budget, P/L
• Resource Management (Utilization, Retention, Employee Development)
• Quality Assurance

Banking & Financial Services, B2B Collections- Responsible for Team workflow allocation, team development and ensuring timely completion of tasks, achieving team target- Regularly assess performance and provide feed backs for process enhancement and individual development- Actively involved in monitoring time management and suggesting improvements in the.

Mba, Marketing Management & Global Marketing Strategy

Master Of Science (Msc), Counselling And Psychotherapy

Education record

Education record

Education record