Deepa Perumal Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Roles & Responsibilities:• Consult with business leadership and management teams to address skill gaps through learning interventions and help build capabilities / developing integrated solutions across 8 regions• Align training with the organization's strategic goals• Solution education needs with my team based on client value to enable practitioners to acquire deep expertise• Developing and implementing learning strategies and programs and providing direction to the team on… Show more Roles & Responsibilities:• Consult with business leadership and management teams to address skill gaps through learning interventions and help build capabilities / developing integrated solutions across 8 regions• Align training with the organization's strategic goals• Solution education needs with my team based on client value to enable practitioners to acquire deep expertise• Developing and implementing learning strategies and programs and providing direction to the team on building cost effective learning solutions• Deliver business specific education, community building, leveraging the content, standards, best practices, tools and management direction provided from L&K• Responsible for curriculum management and the development of new courses• Promote Knowledge Management activities across 8 regions• Build Domain/Competency Knowledge in each of the Industry and promote certifications mapped to career path• A key contributor to the annual, quarterly planning, budgeting, financial management and reporting cycles on behalf of the L&K activities in the assigned business area• Evaluate the effectiveness of training programs and instructors• Management of Learning - which includes programme / project management, learning evaluation, stakeholder management, supplier management.• Lead member of the Innovating Learning Solutions project and promote Game Based Learning assignments across platforms Show less

Chennai, Tamil Nadu, India

As a Learning Consultant Cluster Lead I manage Industry Skills, Agile, Devops and all X platforms across 8 regions(India, China, Philippines, MEA, CEE, LA, Eur and NA. I also design, structure and deploy learning events across all region.

Chennai, Tamil Nadu, India

Chennai Area, India

- To leverage a strong understanding of the business by working with the business’ leadership & management team and provides specialized learning and knowledge matter expertise- Serves as the single point of contact to and from the business of all Global Delivery Centers (GDCs -India, China, Phillipines, Romania, Eqypt, Argentina, Brazil & Mexico), on all matters relating to L&K GIC activities in the assigned business area- Work across L&K GIC and Global teams to coordinate… Show more - To leverage a strong understanding of the business by working with the business’ leadership & management team and provides specialized learning and knowledge matter expertise- Serves as the single point of contact to and from the business of all Global Delivery Centers (GDCs -India, China, Phillipines, Romania, Eqypt, Argentina, Brazil & Mexico), on all matters relating to L&K GIC activities in the assigned business area- Work across L&K GIC and Global teams to coordinate programs, set relative priorities, account for regional differences in scope and approach. - Facilitate Delivery of business specific education, community building, leveraging the content, standards, best practices, tools and management direction provided from L&K- Identify and plan for education development and delivery while also assuring that all IBM investments generate benefits to the specific practice represented.- A key contributor to the annual, quarterly and adhoc planning, budgeting, financial management and reporting cycles on behalf of the L&K GIC activities in the assigned business area.- Responsible for seamless planning and facilitate delivery of Solutioned Education by working with GIC L&K teams to enable practitioners across GDCs to acquire deep Industry expertise- Provides accountability for L&K education delivery budgets including approvals for all training events- Responsible for curriculum management and the development of new courses Show less

Chennai Area, India

• Consult with business leadership and management teams to address skill gaps and close opportunities in SL&C/Industries of the practice by leveraging internal & external education partners to help build capabilities and developing integrated solutions• Leverage a strong understanding of the business by working as a member of the business’ leadership and management team and provides specialized learning and knowledge matter expertise• Deliver business specific education, community… Show more • Consult with business leadership and management teams to address skill gaps and close opportunities in SL&C/Industries of the practice by leveraging internal & external education partners to help build capabilities and developing integrated solutions• Leverage a strong understanding of the business by working as a member of the business’ leadership and management team and provides specialized learning and knowledge matter expertise• Deliver business specific education, community building, leveraging the content, standards, best practices, tools and management direction provided from L&K• Identify and advance business cases to obtain funding for education development and delivery while also assuring that all IBM investments generate benefits to the specific practice represented.• Work across L&K India and Global teams to coordinate programs, set relative priorities, account for regional differences in scope and approach.• A key contributor to the annual, quarterly planning, budgeting, financial management and reporting cycles on behalf of the L&K activities in the assigned business area. Show less

Chennai Area, India

Location Governance & Management• Organization Metrics Management - Continuous monitoring on various metrics - Utilization, Perform / Support HC, Bench, Grad Hire deployment, growth and hiring• Management Systems - Enable & Operationalize key Location Management Systems & cadence• Interventional Analytics - Analyze & publish highlights on certain key factors to facilitate management in the decision making process, churn rate, support headcount • Liaison/ Interface with relevant… Show more Location Governance & Management• Organization Metrics Management - Continuous monitoring on various metrics - Utilization, Perform / Support HC, Bench, Grad Hire deployment, growth and hiring• Management Systems - Enable & Operationalize key Location Management Systems & cadence• Interventional Analytics - Analyze & publish highlights on certain key factors to facilitate management in the decision making process, churn rate, support headcount • Liaison/ Interface with relevant stakeholders to ensure smooth operations (LL, RESO, Govt.Relations, Security Ops, etc.)• Formulate and Recommend Location business strategy & drive cost and productivity benefits at a Location Level Show less

Bengaluru Area, India

Expertise : Banking Operations, Order to Cash, AR, B2C Collections & Dialer Management/Strategy Responsibilities:• Account Management & Service Delivery• Business Planning & Strategy• Financial analysis of the costs and benefits including a budget, P/L• Resource Management (Utilization, Retention, Employee Development)• Quality Assurance • Operations/Business Risk Assessment and Planning

Banking & Financial Services, B2B Collections- Responsible for Team workflow allocation, team development and ensuring timely completion of tasks, achieving team target- Regularly assess performance and provide feed backs for process enhancement and individual development- Actively involved in monitoring time management and suggesting improvements in the processes, for enhancing operations- Retention Planning, Employee Development, Satisfaction and Engagement- Quality… Show more Banking & Financial Services, B2B Collections- Responsible for Team workflow allocation, team development and ensuring timely completion of tasks, achieving team target- Regularly assess performance and provide feed backs for process enhancement and individual development- Actively involved in monitoring time management and suggesting improvements in the processes, for enhancing operations- Retention Planning, Employee Development, Satisfaction and Engagement- Quality Assurance and Client Servicing Show less

Mba, Marketing Management & Global Marketing Strategy

Master Of Science (Msc), Counselling And Psychotherapy

Education record

Education record

Education record