• Client Interaction - Communicate with primary clients to ensure that outsourced processes meet their standards of quality and efficiency• Setting goals for the teams, developing organizational capability, and driving team work• Displaying a “customer comes first” attitude by delivering excellent customer service• Monitoring the performance of teams, maintaining efficiency in process operations and meeting of individual & group targets.• Determining training needs of employees and to enhance their operational efficiency leading to increase productivity.• Managing Team Leads & work towards Process Excellence.• Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same• Delivering the project on schedule, with budget and within scope• Exhibiting the appropriate behaviors and acting in the best interest of the company continually• Looking to drive down costs, implement lean initiatives, looking at new opportunities and innovation for both the company and our customers.