Deepa Santosh Email and Phone Number

As a Consultant at Washington Metropolitan Area Transit Authority (WMATA), I apply my project management, business analysis, and quality assurance skills to deliver solutions that improve the efficiency and effectiveness of the transit system. I have over 12 years of experience in the IT industry, and I hold certifications in PMP, CSTE, and PSM.My core competencies include business process improvement, requirements development, QA management, and configuration management. I use my advanced analytical, planning, and scheduling skills to identify and resolve issues, optimize resources, and ensure timely delivery and quality standards. I am also proficient in SQL and other tools that enable me to perform data analysis and reporting. I am passionate about enhancing the customer experience and the operational performance of WMATA, and I collaborate with multiple stakeholders, technologies, and methodologies to achieve this goal.