1. Recruit, manage and ensure effective training to achieve high professional operational standards.2. Maintain a stable operational environment and clear allocation of roles and responsibilities within the team.3. Develop staff and their skills in order to achieve KPIs.4. Inspires team to meet customer requirements & improve quality standards by setting high standards in order to achieve total customer satisfaction.5. Call audits, reviews, statistics and analysis to monitor and… Show more 1. Recruit, manage and ensure effective training to achieve high professional operational standards.2. Maintain a stable operational environment and clear allocation of roles and responsibilities within the team.3. Develop staff and their skills in order to achieve KPIs.4. Inspires team to meet customer requirements & improve quality standards by setting high standards in order to achieve total customer satisfaction.5. Call audits, reviews, statistics and analysis to monitor and manage work and staff.6. Prioritize regular operational activities and manage and provide all MIS reports to management in time. Show less

1. Transitioning the order to cash process for ASIA PACIFIC countries like Singapore, Malaysia, Philippines, Vietnam, Indonesia & Korea to the India center and train my new colleagues.2. To process end to end sales orders in SAP R3 SD environment and to co-ordinate between the sales, shipping country, finance and customers.3. To standardize the process and improve productivity with less cost and time.4. To do quality checks of the orders processed by the peers.

Designation: Senior Process AssociateProcess: Order Management (Value Direct - EMEA)Process Profile: The Order Management process is responsible for booking the orders in SAP for HP’s Value Products that is sold to its direct customers. My responsibilities were• Subject Matter Expert for UK, Ireland & Spain.• To monitor daily inflow and work allocation of the orders.• Doing Quality Checks of the orders processed and mentoring the team mates in the… Show more Designation: Senior Process AssociateProcess: Order Management (Value Direct - EMEA)Process Profile: The Order Management process is responsible for booking the orders in SAP for HP’s Value Products that is sold to its direct customers. My responsibilities were• Subject Matter Expert for UK, Ireland & Spain.• To monitor daily inflow and work allocation of the orders.• Doing Quality Checks of the orders processed and mentoring the team mates in the vertical• Single Point of Contact to interact with the customers and handling escalations and customer queries.• Identify process improvements and suggest automations and process re-engineering.Designation: Process Associate, Senior Process AssociateProcess: GBC Reference Group Process Profile: GBC Reference Group is responsible for setting up the product and pricing data into the Material Master in SAP. My responsibilities were• To monitor the daily inflow and to measure the TAT and accuracy on a daily basis.• Preparation of the top management reports, metrics reporting and customer interaction.• Handling customer rejects and escalation and ensuring timely closure of the same.• Coordinating for the Industrial Engineering, ISO, and quality activities.• Cross training across the sub processes.• Process documentation as per the ISO requirements• Performing Quality checks to ensure adherence to Quality Standards.Achievements:• Transitioned the Case Management sub process• Successfully completed a Green Belt project on GRM (Front End - Customer) Dependency Reduction in Case Management Sub Process in GBC Reference Group. Show less