Deepa Shinde Email & Phone Number

Madrid, Es

Key Highlights• Managing support activities for 35 airports in North Americas for PROPworks(which is airports contracts, property and revenue management system for aeronautical and non-aeronautical billing.) • Consistently and promptly resolving issue and delivering customer requests by maintaining best practices and required protocols.Business Systems Manager• Responsible for Coordination with other organizational departments Implementation, Solution Design, R&D, and Accounting for any customer Q&A.• Perform customer setup, trainings and demonstrations of PROPworks as needed.• Handle problem recognition, research, isolation, resolution and follow-up for routine user questions and activities, Assist customers with product upgrades when required• Evaluate, prioritize, track software requests opened by customer until successful delivery is completed.• Handle support contract renewals for existing customers.• Significantly improve productivity by understanding customer needed, providing accurate solutions and providing subject matter expertise to expedite resolutions

Munich, De

SIEMENS ENERGY INC. | ENERGY SOLUTIONSSystems Engineer• Managed development and execution of Advance Human Machine Interface graphics in collaboration with international teams to build market advantage for controls system graphics package.• Accomplished quick turn around time in developing proposal packages by facilitating and reviewing the development of critical proposal documents through different stages of the proposal example scope of supply/work document, system discriptions, flow schematics. Managed document schedules and tracked overall engineering progress of power plant proposal packages.• Managed and developed engineering negotiation budget for proposal preparation from indicative to hand over proposal phase, plus coordinated component cost inputs and entries from engineering, reviewed technical proposal requirements , conducted scope of work and engineering review meetings.• Responsible for optimizing and maintaining the Human Machine Interfaces (HMI), alarm management system, development of the Distributed Control System (DCS) costs, Distributed Control System (DCS) overview diagram and division of responsibility document for simple cycle, combined cycle, turnkey and power island scope of supply for proposals.

Munich, De

SIEMENS ENERGY INC. | ENERGY SOLUTIONSBusiness Process Engineer• Act as an integrator and administrator for System Application Product (SAP) PDM (Product Data Management) and third party vendor systems to conduct gap analysis, workflow designs and implementation.• Create functional requirements, maintain and develop training documentation, support integration testing, quality assurance and user acceptance testing.• Conduct Integrated Product Team (IPT) meetings to help determine the needs and requirements of the business for enhancements to Engineering tools.• Investigate, troubleshoot process breakdowns and bug fixing priorities and schedules.

Munich, De

SIEMENS ENERGY INC. Engineer in Supply Chain Management • Engaging various business units in Transportation Management System program by presenting/demonstrating the system capabilities, developing training material and conducting training workshops. • Functioned as interface with third party IT groups to effectively resolve any tool related problems.• Designed and managed implementation of worflow to track multiple PO orders against proper tracking number for improving process efficiency.

Munich, De

SIEMENS ENERGY INC. |GAS TURBINE PRODUCTS • Accomplished 2 years as a co-op and intern for Gas Turbine Supply Chain purchasing organization with the product lines primarily supporting combustion basket, blades and vanes procurement process. • Developed tool to automate reporting activities saving time needed to perform tedious vendor analysis on daily bases for the buyers.

• C++ Programmer working on SAN and NAS Technologies.

Master’S Degree, Computer Science

Bachelor’S Degree, Electrical And Electronics Engineering