Abel Palma Email & Phone Number

Madrid, ES

Madrid, ES

• Manage a team of highly skilled professionals who contribute to the success of our top partners' commercial operation in the travel industry, representing more than 80% of the commercial activities in the retail sector.
• Responsible for accomplishing the commercial and IT Sales team goals for the last three years, with exceeding target scores for the commercial retail unit in North America.
• Succeeded in customer increasing adoption for Amadeus latest technologies, assuring customer retention and growth.
• Customer-centric focus built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of expected duties within the IT Account Management role.
• Accountable for the IT sales pipeline for complex products and high-end custom solutions.

Madrid, ES

• Responsible for providing consultancy to customers to increase adoption of Amadeus and industry-standard technologies to improve performance, automation, and growth.
• Delivered sales presentations and pitches to demonstrate to clients, upper management, and company associates.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
• Succeeded in delighting customers through world-class customer service standards.
• The position demanded project management, presentation, and problem-solving skills.
• Originated new business transactions by incorporating expertise and value propositions.

Madrid, ES

• Accountable for designing, developing, implementing, maintaining, and improving all data platforms of the Amadeus North America solution center.
• Skills required knowledge of several technologies, including SQL Server, Oracle, Weblogic, Microsoft Azure, Amadeus Web Services, and Mongo.
• Tested programs and databases to identify issues and make necessary modifications.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Modified existing databases to meet unique needs and goals determined during the initial evaluation and planning process.
• Set up and controlled user-profiles and access levels for each database segment to protect essential data.

Madrid, ES

• Provided development and support for Amadeus custom solutions using several Amadeus and industry-wide technologies using agile and waterfall methodologies according to customer needs.
• Evaluated and improved development work of other developers on the team, working to provide training, constructive criticism, and knowledge transfer.
• Orchestrated efficient large-scale software deployments.
• Reviewed and incorporated the latest technology innovations and development strategies to improve build speed, quality, and end-user experience.
• Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
• Skills required included: development languages like Java, C#, VB, JavaScript, and SQL; infrastructure knowledge on Windows, Linux, Java EE, virtualization.

Madrid, ES

• Provide IT consultancy to customers in 22 countries for Central America and the Caribbean region.
• Responsibilities included managing the executive-level relationship within the customer company and recommending an IT pipeline to improve efficiencies and costs.
• Responsible for maintaining, improving, and lowering technology costs in the Amadeus operation thorough the region.
• Responded to technical concerns quickly and effectively devised solutions.
• The position required high-level IT technologies, customer, project, and vendor management skills.
• Responsible for opening and managing the custom solution center for Central America and the Caribbean.

Guatemala City, Ciudad De Guatemala, GT

• Provide training on Microsoft development technologies (SQL and C#) to Guatemala's new generation of IT professionals in one of the top universities of Guatemala.
• Training provides students with all curricula required to obtain modern development worldwide-class Microsoft certifications.
• Used a variety of online learning modalities and support materials to facilitate the education process and emphasize presentations.
• Shifted between informal and formal teaching methods to create a multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.

• Provide consultancy using the latest state-of-the-art IT technologies in the industry, applied to Bank customers.
• Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes and budget optimization.
• Technologies used include Azure, Amazon Web Services, Google Cloud, Microsoft development platforms, Amadeus platforms, and mobile development.
• Supported project planning and execution efforts relating to technical documentation and process development.

Guatemala, Guatemala, GT

• One of the pioneers to include access to the latest technologies, including object-oriented programming (OOP) and 3D development, in the curriculum.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions, and using techniques to track student participation.
• Developed and taught undergraduate courses for department offerings serving major, minor and general students.
• Participated in various campus memberships at each assigned school to promote academics and faculty development.
• Reviewed program materials and coordinated updates to keep department materials relevant and accurate.

Guatemala, Guatemala, GT

• Provided external consultancy to guarantee the harmonization of the processes used to create and evaluate several RFP requests involving IT technologies in Central America and the Dominican Republic
• Responsible for assessing and certifying the network infrastructure, development standards, and support.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Generated reports detailing findings and recommendations.

New Braunfels, Texas, US

• Responsible for obtaining all certifications and approvals to open the first technical education center in Guatemala and second in the Central America region.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Received several Microsoft certifications (second all-time engineer in Guatemala).
• Accountable for maintaining the global quality standards within the trainers and the education center infrastructure and systems.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Phd Industrial Management, Economics, Management

Systems Engineer, Technology