Deepa Duvvuru Email & Phone Number

California, United States

* Engaged in defining and implementing standards for Hybrid Cloud observability which will be adopted by infrastructure and application teams. * Lead the Service Design Program to monitor, track and govern Cisco IT's SaaS providers and hold them accountable to their SLAs. This cross functional effort includes setting up ThousandEyes (TE) monitoring and alerting for Cisco IT's critical SaaS applications, and ensuring operational standards are included in SaaS contracts. This helps us be more proactive, provides key insights on the root causes of outages, and reduces Cisco's operational risk.* Successfully led the deployment of PagerDuty to provide targeted communication to Stakeholders during major incidents. Worked with the Cisco ServiceNow team, our operations team and PagerDuty professional services to customize and integrate PagerDuty with ServiceNow's Incident Module (IM). Defined automated processes to keep PagerDuty in sync with ServiceNow and maintain the data quality on PagerDuty.

San Jose, Ca

* Led a scrum team to develop the Environment Risk Dashboard (ERD) to provide Service owners and Change Control Board (CCB) with insightful data on applications’ Infrastructure risks. This data was then shared with the Service teams, who were made aware of inconsistencies in their environment, which could cause business impacting incidents. The CCB started using this dashboard to approve/decline change requests based on the risk in an application's environment.* Managed a project to enable the AppDynamics monitoring configurations of critical applications under Smart Account/Smart Licensing. This included working with multiple teams to define the right health rules for critical business transactions in AppDynamics and define actionable alerts to be sent to our event correlation platform. 100% of all applications in this portfolio were setup with customized configurations, which helped provide enriched alerts and data to the Operations teams.* Built a framework to provide actionable metrics to measure digitization of client-facing Infrastructure Services that enabled Senior Leadership to prioritize digitization efforts across Infrastructure Services. Adopted by 100% of Infra Services.* Successfully led the Application Decommission Program for Infrastructure Services. This involved identifying and decommissioning obsolete applications to reduce the data center footprint, reduce costs and maintain a healthy Application portfolio. Reduced application footprint by 30%.

San Jose, Ca

* Customer Relationship Manager for Global Infrastructure Services (GIS) providing services like early engagement and roadmap planning. Early engagement helped drive the accuracy of upcoming infrastructure needs, funding and schedules.* Provided an overall view of the high-level programs that are being driven in the organization to clients outside of GIS.* Partnered with my clients to understand their functional areas and guided them in the areas of planning, implementations, operations, timelines, infrastructure issues and processes.* Presented Quarterly Business Reviews (QBRs) to management on how the infrastructure resources are being consumed by various services teams, major upcoming asks, and problem areas which need management focus.

* Responsible for the execution and delivery of IT Infrastructure provisioning projects globally by driving solution based delivery that focused on end-to-end infrastructure lifecycle management. Delivered global infrastructure for critical deployments like Ping with multiple Data Centers, Disaster Recovery, complex ACL requirements, and GoldenGate Database replication.* Responsible for the oversight of various implementation and delivery projects from discovery to delivery, which included understanding client requirements, capacity planning, resource planning, risk management, DR testing, Change Requests and delivery.* Collaborated with various Global Infrastructure Services teams like Database, Networking, Compute, Storage and IT Clients to deliver IT Infrastructure projects. * Ensured implementations of all projects met client requirements and were within the approved budget. The clients were keep apprised of any impacts to the delivery timeline due to unforeseen technical and resource constraints. * Managed the initial migration of applications from non-ACI (Application Centric Infrastructure) to ACI platform. These initial migrations helped set the stage for global adoption of ACI across Cisco's data centers.

Master Of Science - Ms, Computer Engineering

Bachelor Of Science - Bs, Computer Engineering