Deepak A Email & Phone Number

Chennai Area, India

• Managing the Reservations for The Park, a 214 Room Design Hotel located in Chennai.• Responsible for Maximizing the Revenue, Occupancy, Average Rates, Up Selling, Forecasting and Budgeting.• Ensure revenue strategies for the Hotel are optimized leading to yield and occupancy maximization.• Keep up to date with global, national and local changes in the market that may impact the city and hotel.• Shared daily activity highlights with the Front Office Manager.• Implemented and followed up on daily check lists.• Ensured bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction• Responsible for training of new and existing Team Members.• Key focus on ensuring quality data and system management while supporting and enhancing the revenue management culture in the hotel. • Managing day to day operations for Front Office, with added responsibility towards operations at the Business Centre and the Concierge• Responsible towards manpower planning, implementation of business plan, ensuring internal cost efficiency and audit compliance• Reporting directly to Director of Rooms towards operations

Chennai Area, India

• Managing the operations of Trident, Chennai – a elegant low rise hotel caters to the business community and leisure travelers with 167 rooms.• Ensured bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction• Ensured training and regular “refresher” courses are conducted as scheduled for team members.• Shared daily activity highlights with the Front Office Manager.• Implemented and followed up on daily check lists.• Identified new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.• Ensured that telephone etiquettes are properly maintained as per brand standards.• Personal interaction with guests and bookers in case of a complaint arising, ensuring swift rectification and restored guest satisfaction.• Effective training on market segment, channel and source to reduce errors on error transaction report.• Worked as Duty Manager• Managing day to day operations for Front Office, with added responsibility towards operations at the Business Centre and the Concierge• Directly responsible for the guest satisfaction index for the department, feedback analysis and corrections thereof• Responsible for training, audit implementation and induction for new team members• Strategic responsibilities include competition analysis and best practice implementation• Behavioral training for team members and working towards company specified operating procedures• Responsible towards manpower planning, implementation of business plan, ensuring internal cost efficiency and audit compliance • Reporting directly to Front Office Manager towards operations