Deepak Ankolekar Email & Phone Number

Mumbai

• Responsible for Security Governance for a Global Manufacturing Company. First point of security contact with customer, standard and compliance reporting. Operational security risk management - advisory, reporting.
• Security Delivery: Coordination of Security Services in scope including supporting SOC in security alert and incident investigations received from the customer.
• Security Risk Management
• Security Management
• Security Reporting
• Security Self-Assessments and follow up on Patch Management

Mumbai

• Responsible for managing the delivery in line with contractual obligations and the budgeted cost. Ensuring on time delivery and SLAs are met. Coordinating with other functions, vendors to ensure smooth delivery..
• Security Operation Center.
• Vulnerability Management
• Symantec Endpoint Management
• Risk and Compliance.

Mumbai

• Responsible for reviewing the management of key risks, including the effectiveness of the controls.Responsible for carrying out internal audits to identify gaps wrt adherence to InfoSec policies, identify key risks.
• Contractual obligations.
• Network security controls
• Endpoint security compliance.
• BCP/DR requirements.
• Regulatory requirements.

Mumbai Area, India

• Managing multiple steady state projects from Infra, End User Computing, Testing domains. Handled a total team size of around 100 individuals, clients from different geographies. Also handled new opportunities ensuring.
• Delivering services with focus on pre-defined SLAs thereby ensuring projects run in GREEN status.
• Optimizing delivery cost by maintaining proper bulge/rookie, onsite/offshore ratio thereby maintaining operating margins for all the projects.
• Was responsible for getting good CSAT rating for my projects.
• Was responsible for resourcing, ensuring projects had the right blend of talent.
• Monthly status calls with the customers to identify their pain areas and working on remediating them.

Mumbai Area, India

• Spearheading the integration testing and Application Packaging teams based out of Mumbai and Chennai.
• Monitoring individual queues & ensuring that SLA’s are achieved.
• Generating & providing weekly and monthly reports to Client and Local Manager indicating team's progress and productivity.
• Conducting weekly team meetings, understanding the problems & working on a resolution for the same.
• Test Plan reviews.
• Reviewing packages created by the team members eliminating errors if any. Training and mentoring junior team members

Mumbai Area, India

• Functioning as a System Admin and SQL DBA in the Citibank Data Centre based at Mumbai.
• Maintaining all Wintel servers and SQL databases to ensure maximum uptime.
• Security patch management and OS hardening.
• Troubleshooting application issues faced by remote users.
• Executing new projects in the datacenter.
• Packaging applications using Citi proprietary SOE tool and later in Admin studio when they migrated to MSI

• a. Customer Support Engineer, Feb 2000 – Aug 2001Was placed at Hewlett Packard as a full time resident engineer for the entire tenure. Was responsible for maintaining desktops, servers, network connectivity and vendor.
• Troubleshooting Servers, desktop and application issues at the site.
• Involved in lease line implementation of new lease lines, installation of new routers, switches.
• Vendor co-ordination for EPABX issues.

Have worked as a Customer Support Engineer for the entire tenure, attending Server, desktop breakdown calls at various customer places

Bachelor Of Science, Physics

Completed my graduation from Mumbai University with Physics as the major subject.

Post Graduate Diploma In Business Administration, E-Business, 1St Class

Activities and Societies: Completed pgdba from Welingkar Institute in 2014 (Hybrid mode)Completed pgdba from Welingkar Institute in 2014.

Certificate, Aws Solutions Architect - Associate, Pass

AWS Solutions Architect Associate

Iso 27001 Lead Auditor, Iso 27001, Pass

Certified Ethical Hacker, Ethical Hacking

Activities and Societies: Ethical HackingEthical Hacking

Cisa, Passed

Activities and Societies: Passed CISA in 2007Passed CISA in 2007