Responsible for Security Governance for a Global Manufacturing Company. First point of security contact with customer, standard and compliance reporting. Operational security risk management - advisory, reporting, recording, assessment, analysis, management for all IT services.. Also playing the Security Incident Advisory role providing a governance layer for the security incidents raised for different project and internal ATOS.• Security Delivery: Coordination of Security Services in scope including supporting SOC in security alert and incident investigations received from the customer.• Security Risk Management• Security Management• Security Reporting• Security Self-Assessments and follow up on Patch Management

Responsible for managing the delivery in line with contractual obligations and the budgeted cost. Ensuring on time delivery and SLAs are met. Coordinating with other functions, vendors to ensure smooth delivery. Responsible for resource availability, productivity, process improvements, meeting stakeholder expectations.Tracks managed under this account are as below.• Security Operation Center.• Vulnerability Management • Symantec Endpoint Management• Risk and Compliance.

Responsible for reviewing the management of key risks, including the effectiveness of the controls.Responsible for carrying out internal audits to identify gaps wrt adherence to InfoSec policies, identify key risks which could lead to potential InfoSec breach, Data Protection issues, contractual non-compliance. Reviewing RFPs, new contracts for InfoSec and Data protection risks. Participating in SIR/DLP investigations and providing inputs from enterprise compliance perspective. Front ending external audits carried out by third party auditors.Key areas covered under risk and compliance review are as below.• Contractual obligations.• Network security controls• Endpoint security compliance.• BCP/DR requirements.• Regulatory requirements.• Data privacy risks.• HR compliance (On boarding/Off boarding/BGV/Mandatory trainings).• Physical security• Performing mock audits before any external audits to ensure account’s readiness.

Managing multiple steady state projects from Infra, End User Computing, Testing domains. Handled a total team size of around 100 individuals, clients from different geographies. Also handled new opportunities ensuring all thephases are completed and the project moves into steady state as per the deadline. Roles and Responsibilities include• Delivering services with focus on pre-defined SLAs thereby ensuring projects run in GREEN status.• Optimizing delivery cost by maintaining proper bulge/rookie, onsite/offshore ratio thereby maintaining operating margins for all the projects.• Was responsible for getting good CSAT rating for my projects.• Was responsible for resourcing, ensuring projects had the right blend of talent.• Monthly status calls with the customers to identify their pain areas and working on remediating them.• Monthly governance calls with the internal stake holders for compliance review.• Was responsible for client billing and project budget related activities.• Was responsible for closing appraisals ensuring the bell curve is met.• Other responsibilities include controlling attrition rate, meeting resource aspirations etc.• Working on new opportunities ensuring all phases are completed on time and project kicks off as per the deadline set.

• Spearheading the integration testing and Application Packaging teams based out of Mumbai and Chennai.• Monitoring individual queues & ensuring that SLA’s are achieved.• Generating & providing weekly and monthly reports to Client and Local Manager indicating team's progress and productivity.• Conducting weekly team meetings, understanding the problems & working on a resolution for the same.• Test Plan reviews.• Reviewing packages created by the team members eliminating errors if any. Training and mentoring junior team members

• Functioning as a System Admin and SQL DBA in the Citibank Data Centre based at Mumbai.• Maintaining all Wintel servers and SQL databases to ensure maximum uptime.• Security patch management and OS hardening.• Troubleshooting application issues faced by remote users.• Executing new projects in the datacenter.• Packaging applications using Citi proprietary SOE tool and later in Admin studio when they migrated to MSI

a. Customer Support Engineer, Feb 2000 – Aug 2001Was placed at Hewlett Packard as a full time resident engineer for the entire tenure. Was responsible for maintaining desktops, servers, network connectivity and vendor coordination for voice issues. Roles and responsibilities include• Troubleshooting Servers, desktop and application issues at the site.• Involved in lease line implementation of new lease lines, installation of new routers, switches.• Vendor co-ordination for EPABX issues.

Have worked as a Customer Support Engineer for the entire tenure, attending Server, desktop breakdown calls at various customer places