Deepak Arora Email and Phone Number

• Responding to queries raised by customers in a polite and professionally manner Identifying opportunities, where appropriate, to enhance the customer experience through accurately promoting and selling the benefits of our products and services.• Identify complaints and conduct fair and through investigation in order to find a satisfactory resolution for east customer.• Accurately and consistently each complaint into our complaints management system.• Provide a resolution to each complaint by the closing of the business that day, or if necessary, refer the customer to an appropriate specialist.• Ensure that a fair outcome is achieved for each customer based on their individual circumstances and any material distress or inconvenience• Empathising with the customer where appropriate, ensuring the customer always feels valued, treated fairly and properly informed and achieving highest NPS score.• Through receiving ongoing coaching and development in telephone and questioning techniques, demonstrating continuous improvements in quality performance and consistency with standards of service and fully compliance with Ofgem and Ombudsman obligations.

• Maximising sales at every opportunity through promoting products and services available and ensuring that standards of service consistently exceed customer expectations. • Maintaining high standard in the daily maintenance, cleaning, stocking, selling, brand standard and signage of all department merchandising.• Ensuring adherence to all legal requirements relating to the operation of the units and to ensure all provision relating to Health and Safety of all staff and customers.• Handling customer’s complaints effectively and efficiently in accordance with the brand standards.• Accurately completes store administration and assists in preparing and conducting weekly monthly tasks including team coaching and motivating.

• Helping Manager with recruitment process, inductions, reviewing objectives for supervisors and team members.• Managing and controlling labour costs in line with current business expectations.• Managing and reviewing financial performance, period forecasting, gross profits gaps between theoretical and actual.• Monitoring sales performance, average spend and service levels on site and coaches supervisors and team member to improve speed of service and delivery of the SSP service style. • Driving all team to exceed company expectations relating to all company audits and implementation of all perfect site tools.• Supporting the effective implementation of all new promotions, marketing activity and product launches to time and quality standards.

• Selling laptops and desktops including insurance, security software and extended warranty products.• Handling customer enquiries both by phone and face to face to ensuring a high level of customer service.• Identifying and understanding customer needs and providing suitable product and services.• Increasing sales by developing excellent business relationship with customers and pro-actively developing new and existing accounts either by phone, emails.• Identifying complaints and taking ownership of complaints which can be resolved immediately, in accordance with the business complaint handling procedures.• Proactively monitoring all areas key sensitivity ensuring compliance to process and customer request.

• Selling laptops and desktops including insurance, security software and extended warranty products.• Handling customer enquiries both by phone and face to face to ensuring a high level of customer service.• Identifying and understanding customer needs and providing suitable product and services.• Increasing sales by developing excellent business relationship with customers and pro-actively developing new and existing accounts either by phone, emails.• Identifying complaints and taking ownership of complaints which can be resolved immediately, in accordance with the business complaint handling procedures.• Proactively monitoring all areas key sensitivity ensuring compliance to process and customer request.