Deepak Attri Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Product & Offer Capability

Melbourne, Australia

Removed duplication of IT Operations functions to maximise existing resource usage across the teams.Successfully negotiated support contracts with different vendors. Implemented consistent IT processes and policy including driving a consistent IT Service Delivery approach.Implemented ITIL ‘best practice’ across the portfolio with Change, Problem, and Incident management. Supported the large project roll outs across multiple channels (Global contact centres, Telstra stores) Demonstrated strong leadership and people management to enhance support level by running continues improvement plans. Managed large teams at multiple geographical sites and wide range of vendors (Infosys, HP (EDS), Accenture, Oracle, TCS, IBM and VERINT).Reviewed existing capabilities to prepare and implement strategies to address gaps and help reduce operational riskWorked and communicated with all relevant persons engaged directly or indirectly from the business, networks, operations, external vendors and other IT functions Analysed the application's efficiency and developed strategies for the application's improvement.Delivered enhancements and projects using dev/ops modelAllocated tasks to the team, reviewed and monitored resources engaged to ensure the tasks are completed with meeting or exceeding the stakeholder’s expectations.Identified and resolved roadblocks impacting performance of the individual or the team.Ensured adherence to contractual requirements and SLAs.Aligned the business expectations and requirements to realistic and achievable outcomes & time framesDeveloped ongoing relationships with stakeholders and discussed issues, ideas and problems with a network of systems minded people, who are not necessarily within IT and ensured they understood the requirements and expectations in a non-technical language.Reviewed reports and monitored application performance to identify potential application issues that could impact the customer or application performance

Melbourne, Australia

Managing Online Applications including maintenance & development. The Application owner/lead is across all projects and Service Management phases to ensure that the solution continues to meet business operational and functional requirements.

Melbourne, Australia

Lead the Identity Pre-Paid stream. This was in-line with my role across the Registration & Enrolment (R&E) program for various stakeholder projects ensuring that change is customer centric. This includes review & sign off of the Requirements Definition Document and related documents/workshops.Provided Subject Matter Expertise for Consumer in the Telstra.com Identity Program Acted as subject matter expert (SME) on key online projects.Drove & enabled the telstra.com My Account Portal program. Responsible for Front of House (FOH)/Online alignment of customer experience. Held various roles across the program.Reviewed all CR/IR’s impacts to Telstra.com and its applications, making recommendations and attending workshops on behalf of the business.Worked as lead on username and password enhancement project

Melbourne Area, Australia

Duties and Responsibilitieso Helped team members in explaining the product to the customers.o Made Performance reports for the consultants.o Reviewed consultant’s performance on monthly basis.o Provided training to the team members and helping them to achieve their targets.o Maintained Sales records of team members

Prince2 Foundation And Practitioner, Project Management

Itil V3 Foundation

Master'S Degree, Accounting And Finance