Detail-oriented and customer-focused Service Desk Analyst with 3 Years of experience providing technical support and assistance to end-users. Skilled in incident management, problem diagnosis, and escalation procedures. Proficient in utilizing service desk tools and ticketing systems to track and prioritize incidents and service requests.Proficient in Active Directory management, system administration, security implementation, and troubleshooting.Act as the central point of contact and coordination for Major incidents, ensuring clear communication and collaboration among stakeholders, support teams, and leadership.