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Associate Vice President - Global Optimization

Reportees include Asst. Managers & a team Ramped up business single handedly to generate more revenue for the organisationInvolved in migrations of new businessCurrently leading the most complex project which generates employment for 300+ peopleManaging end to end operations New business migration & implementationDirect client handling including sales pitch for new businessFormulation of strategies to enhance client centricity for a higher CSAT Formulation of HR policies to contribute towards a higher ESATDriving AIM to enhance Process Excellence for a higher annualized returnsDeveloping goals & core competencies of an Asst. ManagerInvolved in Recruitment and T&D for the projectGoal Setting for a financial year for the associatesAnnual appraisal closure for the projectsManaging attrition & shrinkage for the entire projectDevising cross skilling roadmap for the staff to gain higher productivity Driving adherence to company policies & procedures by working closely with compliance teamEffective capacity management to enhance profitability

Devise and monitor end-to-end sales program for voluminous revenue generation.Experience in International Marketing, branding, development, etc.Implemented strategic planning methods for business development.Assisted in the creation of a new division by establishing contacts in target markets through client visits, telemarketing, direct mailers, trade shows and vendor relationships.Formulation of marketing strategy for smooth and effective key account management.Formulating strategy for effective CSAT surveys for better CRM.Manage and direct all domestic Sales and Marketing operations.Personally generated 25% of total company revenue over the past 1+ year.Perform comprehensive market analyzes and create accurate sales forecasts.Coordinate all human resource issues including recruitment and staff allocation. Provide innovative and effective solutions to a wide range of complex problems by thinking “outside the box”.Deliver dynamic, engaging presentations to large audiences at trade shows and public speaking engagements.Built top-performing sales team of 15 from the ground up.Coached, trained and mentored Sales Associates to deliver outstanding personal performance.Conducted extensive negotiations with partners, establishing synergistic, highly profitable relationships.Create custom system solutions by working closely with clients. This resulted in systems that met client needs precisely, increasing customer satisfaction and sales.Developed and nurtured excellent relationships with key accounts. This established trust and rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base.Performed extensive competitive analysis to identifying rival strategies; initiated counter-strategies and programs to surpass our competition. This resulted in sustained sales growth and increased market share. Identify new opportunities for expansion; implement appropriate sales and marketing strategies

 Handled team of 15-20 FTE’s and Sr.FTE’s. Part of core team of 10 people to transition H.R.O business from leading clients in U.S.A.  Only T.L to service the same accounts live along with U.S peers. Responsible for formulation of SLA’s, KRA’s and KPI’s for the process and strict adherence to them. Identified and made recommendation for process improvements.  Worked in close coordination with MIS, Quality and Training department to enhance process efficiency. Monitored the performance of personnel to ensure a productive work environment.  Managed the HR function in the areas of staffing and training.  Formulated strategy for R&R programmes. Motivated employees to achieve personal goals and to consistently meet expected quotas.  Built a teamwork environment that encouraged hard work and collaboration.  Ensured workflow efficiencies, customer service excellence, and quality assurance

 Mentored a team of 10 FTE’s. Only person responsible for handling clients with average balance of $40000. Was responsible for direct client interactions for formulating SLA’s for HNI’s. Business Development with various BFSI clients.  Responsible for formulating strategy regarding Presales, Sales and customer service. Formulation of strategy pertaining to dialer and skip tracing. For HNI’s streamlined the process of Home Mortgage and refinancing. Worked in synchronization with world’s three major credit unions for generation and updating of credit reports