Deepak Chugh Email & Phone Number

Randwick, New South Wales, Australia

Database Maintenance-Reconfiguration of Database to setup correctly so data is correct and easy to accessn indcuding processes manuals.-Various queries setup/run to keep database clean and up to date and Business Rules.-Creating/Updating new Campaign, Appeal, Package, and Fund Codes. -Merging Duplicate Donors. Data Import/Import-O-Matic-Setting up new Templates in Import-o-Matic Plugin in RE to import data.-Data/Donation Import in RE received from various channels (Funraisin, FundraiseUP/STRIPE, NeuRA Website backend for Volunteers and new Subscribers, Telemarketing (RG Upgrade and RG Reactivation Campaigns), Face2Face and Door2Door RG Campaign Data using Import Module and Import-o-Matic Plugin.-New regular giving donors.donation data import in database. Data Export and Reports-Liaise with Individual Giving Manager, Coordinator and external stakeholder to determine the data selection segmentation for various fundraising/direct mailing campaigns. For e.g. Data Export for various appeals during the year like Tax, Christmas Appeal etc. -Work with Major Gifts and Philanthropy Manger for data export for various Events related to Philanthropy and Community Fundraising.-Financial reporting of donations/income to Accounts Manager, Fundraising Director and other team Managers. -Monthly Bank Reconciliation and assist Finance department with yearend Audit. -Many ad-hocks repots requested by different stakeholdersData Analysis and Regular Giving Management-Basis Appeal analysis for various appeals during the year. -Regular Giving failed payment data process setup/update on monthly basis for data selection for Declined RGs for SMS, Email, Calls, Mailing Letters etc. -Updating appropriate Actions related to RG process. -Terminating Regular Givers. Data/Donations Processing; Batching; Banking and Receipting of Income during busy timings or if required including end of Financial year Receipting/Thanks you letters process. Customer Service and Staff Training

Sydney Cbd, New South Wales, Australia

Frenchs Forest, New South Wales, Australia

• Develop and maintain effective process and procedure documentation for all processes relating to Raiser’s Edge. • Manage and maintain donor/client database “The Raiser’s Edge” used for donation processing, mailing and segmentation Analysis.• Liaise with Fundraising and Database manager to determine the data selection requirements for various fundraising and direct mailing campaigns. • Query writing and export to extract data using MS-Excel and MS-Access and segmentation of donors for direct mailing initiatives.• Setting up new Codes relating to various Direct Marketing and Community Fundraising Campaigns.• Setting up new Regular giving donors in Database. Processing Recurring Giving batches every 1st and 16th of the Month. Sending letters to declined credit cards or direct debit donors to update their details if don’t reach them over the phone. • Database Maintenance (cleaning and updating). • Membership management (sending monthly Renewal and Reminder letters to Members)• Create Templates in Import-O-Matic (IOM) and importing donors/donations data received from various sources. • Interact with external database supplier to resolve issues as appropriate. • Provide customer service to Donors via phone and thorough written mail.• Donations processing, Banking and receipting.• Training new staff in procedures and functionality within Raiser’s Edge.• KPI and financial reporting of donations to Accounts Manager and Fundraising Director. • Assist with various Events as per requirement.• Many Ad-hoc trend analysis reports for marketing and Accounting purposes.• Weekly and Monthly Reconciliation of Bank Statement.

North Sydney, New South Wales, Australia

• Reporting and maintenance of the Donor Management (Don Man) Database used for donation processing, mailing and segmentation Analysis.• Database Maintenance (cleaning and updating).• Setting up new Campaign code, Ledger code and Letter code in the Database.• Financial reporting of donations to Accounts Manager. • Monthly Reconciliation and recording all the transactions using Banking module of MYOB. • Query writing and export to extract data using MS-Excel and MS-Access and segmentation of donors for direct mailing initiatives.• Donations processing, banking and receipting.• Importing of new donors details in Database. Checking and processing of EDH (Everyday Hero) donations and importing donors in database.• Provide customer service to Donors via phone and thorough written mail.• Interacting with external stakeholders to solve IT issued in national and state offices. • Training staff in new procedures and new functionality within Donor Management System

Chatswood, New South Wales, Australia

• Opening and sorting mail. • Donations Processing (Data entry)• Banking and receipting of donations. • Acknowledgement letters (Tax receipts).• Database Maintenance (Cleaning, and Updating) using Admin module. Merging of duplicate donors.• Financial reporting of donations to marketing and Fund raising team.• Query writing and exporting data for reports.• Provide customer service to Donors via phone and thorough written mail.

Master'S Degree, Computer/Information Technology Administration And Management

Diploma Of Education, Information Technology

Bachelor Of Commerce - Bcom, Accounting And Finance