Deepak D M Email & Phone Number

Highly Efficient, Methodical and Talented Lean Sigma Certified Quality Analyst professional with extensive experience in Customer Service, Training IT and Quality domains. Highly expertise in Quality Management, Training, Escalation Handling, and building & fostering excellent Customer Relationship. Driving Quality Assurance and Process ImprovementLeadership skills, Problem Solving and Decision MakingPlanning and SchedulingAttention to Detail and QualityExcellent written and verbal communicationAwarded Best Trainer, Best Mentor and AuditorTeam Champion for 6 Consecutive QuartersAwarded Shining Star and Quality Champion Month on Month

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  Global Quality Analyst

  Chrysalis Hrd

  Jul 2018 - Mar 2020 - Greater Bengaluru Area

  HPE Projectso Streamlining Quality for a New Process.o Train newly hired Quality Associates.o Handling the Audit The Auditor (ATA).o Trained more than 100 Engineers on Process Quality Knowledge and Insight Program.o Creating new and relevant process documents.o Providing Training to Engineer to meet Metrics Expectations.o Educating the engineers on soft skills and email etiquettes,o Audit Engineer’s Calls and Cases across all regions.o Shared timely feedback for any misses.o Conducting Refresher sessions.o Providing Quality updates to the assigned team.o Real time feedbacks and clarifications.o Root Cause Analysiso Identifying redundancy in the metrics.o Implementing new learning curves based on process changes.

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  Bangalore University