•Team Management:-Effectively lead and manage a team of 8 professionals as the Single Point of Contact (SPOC) for the Europe Region in Rate Maintenance Activity.•Client Interaction:-Handle queries from the team and clients, providing efficient and effective solutions to ensure smooth operations.•Rate Management:-Conduct monthly/biweekly follow-ups with clients to ensure accurate rates and address any queries promptly.-Manage end-to-end monthly/quarterly Request for Quotation (RFQ) processes for Global Accounts, collecting rates from all Europe offices.-Suggest rates based on current/standard rates, maintaining a high level of accuracy in the rates on the online platform.-Implement PowerBi dashboards for tracking missing data, ensuring a 100% accuracy rate in rate maintenance activities.•Audit and Reporting:-Provide audit status to management upon completion of monthly/quarterly activities by the Europe team, offering insights and explanations for any missing or incorrect data.•Process Automation:-Play a pivotal role in providing automation and improvement ideas to the automation team, contributing to the creation of macros and enhancements in daily processes.•Key Achievements:-Successfully implemented PowerBi dashboards for tracking missing data, enhancing accuracy in rate maintenance activities.-Provided automation and improvement ideas, contributing to the efficiency and effectiveness of daily processes.

•Orchestrated logistics and freight quotations for global projects, managing over 80 active projects monthly.•Developed and maintained a Freight P&L Dashboard to scrutinize project freight profitability throughout the cycle, ensuring strategic decision-making.•Conducted detailed analyses of project freight costs post-100% delivery, proactively identifying Profit/Loss impacts.•Collaborated in monthly/quarterly reviews with site Sr. Directors to assess project P&L status amid fluctuations in the Logistics market.•Spearheaded import duties tracking, implementing a validation process to address and correct broker compliance issues, ensuring accurate duty payments.•Implemented analytical models and mathematical analyses, generating monthly KPIs for forwarders to enhance operational efficiency.•Established audit and correction processes, ensuring accuracy in revenue transactions post-quarter end closure.•Initiated improvements in supply chain processes, focusing on asset utilization, performance measurement, and outsourcing to cut costs effectively.•Oversaw inter-modal domestic and overseas import/export operations, meeting aggressive deadlines and ensuring efficient operations.•Key Achievements:-Successfully implemented audit steps for internal processes, minimizing errors and ensuring accurate inventory transactions.-Led the development and implementation of processes to track missing Advanced Shipping Notice (ASN), reducing errors in transactions.-Created and maintained SOPs and FMEA documents, supporting audit requirements and ensuring operational consistency.