Deepak Gulia Email and Phone Number

Load Booking through Load Link, Load Planning on Expert Dispatch & Avaal, Custom Documentations, Perform Site Checks, Maintain Records, Monitor Dispatch Activities, Develop New Business, Freight Negotiation, Fleet Maintenance, Relationship Management.

In this role, I fielded a volume of 80-100 calls per day, and collaborated with members from Ministry of Health, OHIP, and Alberta Health to extract out-of-province client data to assess cancellation eligibility and process refunds on overpayments. I consistently provided seamless customer service, strived to develop rapport and build business. ***Value Added***✔Ensured efficient handling of client queries in relation to documentation and processing of new medical service plan… Show more In this role, I fielded a volume of 80-100 calls per day, and collaborated with members from Ministry of Health, OHIP, and Alberta Health to extract out-of-province client data to assess cancellation eligibility and process refunds on overpayments. I consistently provided seamless customer service, strived to develop rapport and build business. ***Value Added***✔Ensured efficient handling of client queries in relation to documentation and processing of new medical service plan application under Ministry of Health's by-laws.✔Conducted tracing sessions and consolidated data for recovery department and 3rd-party collection agencies on clients with debt.✔Facilitated new-hire training, and provided ongoing coaching and recommendations to management on improving processes.✔Escalated calls as required to appropriate government institution or supervisor for client support. Show less

In this role, I led efforts to ensure delivery of exemplary customer service to customers in US, Canada, and Worldwide; administered duties including providing accurate financial information to customers, activating cards, filing and resolving disputes. I managed customer relations, ensured customers were well informed about company's products, appropriately addressed all customer concerns, identified gaps, and notified management with up-to-date information. I also coached new-hire CSAs, and… Show more In this role, I led efforts to ensure delivery of exemplary customer service to customers in US, Canada, and Worldwide; administered duties including providing accurate financial information to customers, activating cards, filing and resolving disputes. I managed customer relations, ensured customers were well informed about company's products, appropriately addressed all customer concerns, identified gaps, and notified management with up-to-date information. I also coached new-hire CSAs, and handled volume of 80-100 calls per day. Show less

Here I drove business development initiatives to acquire new clients; developed and executed effective marketing plans and introduced potential new clients to company. I maintained frequent communication with other group branches, top executives, and clients to facilitate new account acquisition. During this time, I achieved 136% goal target, and earned rapid promotion within 3 months of hire. • Provided logistics and supply chain solutions, customs documentation, and communicated with… Show more Here I drove business development initiatives to acquire new clients; developed and executed effective marketing plans and introduced potential new clients to company. I maintained frequent communication with other group branches, top executives, and clients to facilitate new account acquisition. During this time, I achieved 136% goal target, and earned rapid promotion within 3 months of hire. • Provided logistics and supply chain solutions, customs documentation, and communicated with international channel partners for business development solutions. Show less

I played a pivotal leadership role in modernizing this family-owned business by introducing new technology to streamline and improve business recordkeeping and enhance business infrastructure. I was charged with targeting and developing new business markets, acquiring new clients, and expanding business reach into new states within India.