• A mix of technical and project management roles. • I double as a lead developer and project manager for all process simplification and automation solutions using Automation Anywhere and other associated tools & languages like Python, R, .NET.• I mainly support the Customer Success (Sales Operations) team, Collections, Sales, Supply Chain across the globe.• Evaluating and scoping current business processes suitable for automation.• Collaborate with business stakeholders to… Show more • A mix of technical and project management roles. • I double as a lead developer and project manager for all process simplification and automation solutions using Automation Anywhere and other associated tools & languages like Python, R, .NET.• I mainly support the Customer Success (Sales Operations) team, Collections, Sales, Supply Chain across the globe.• Evaluating and scoping current business processes suitable for automation.• Collaborate with business stakeholders to gather requirements and plan development.• Develops bots and test them in cooperation with the business SMEs.• Create and maintain technical documentation and sustainment management.• Oversee and mentor a team of junior developers who develop bots, maintain existing ones and implement changes.• Work on value creation and report savings brought in by the automation process to Directors and VP.• Worked on automation of various processes within the team which contributed to finance vetted direct savings of over $100,000 for the year. (.NET, RPA, R, SQL Server)• Developed bots which helped sales and collections team in the US to clear backlogs worth $2.6 Million in backlogs.• Setup the technical infrastructure and logic for simplified engagement model for product transitions, which resulted in savings of over $4.4M for cost of dissatisfaction. Was awarded Platinum Award for this project. Show less

• Worked on automation of various processes within the team which contributed to finance vetted savings of ~$43,000 for the year. (.NET, RPA, SQL Server)• Developed a program which would update contacts to Account Central tool (Selenium, C#, SQL Server).• Trained on Automation Anywhere and developed a bot to update contacts on Account Central tool.• Trained and mentored two analysts in the team who worked on developing tools and reports for Customer Success.

• Worked on automation of various processes within the team which contributed to finance vetted savings of ~$30,000 for the year. (.NET, SQL Server, Selenium)• Developed a tool to notify Program Managers of orders where PM SKU wasn't attached.• Developed a macro to automate an invoice collation process which alone contributed to about two thirds of the savings for the year.

• Generating Customer Experience, Hygiene, Case Management and various other reports for SMB India TS. (SQL Server)• Managing Monthly Stacks.• Development and Maintenance of Case Management Tools. (.NET, SQL Server)• Developed a directional report for Repeat Dispatch and Repeat Callers (official reports had a 2-week delay) using the data extracts from Case Management tools which helped the Process Engineering team to bring down the RDR and RAR for India SMB Technical Support. (SSIS,… Show more • Generating Customer Experience, Hygiene, Case Management and various other reports for SMB India TS. (SQL Server)• Managing Monthly Stacks.• Development and Maintenance of Case Management Tools. (.NET, SQL Server)• Developed a directional report for Repeat Dispatch and Repeat Callers (official reports had a 2-week delay) using the data extracts from Case Management tools which helped the Process Engineering team to bring down the RDR and RAR for India SMB Technical Support. (SSIS, SQL Server) Show less

• Handled customer calls supporting customers from Canada and India with Dell (CSMB).• Took an initiative to Manage and validate monthly Agent, Support staff and Team Manager Stacks for DELL INDIA SMB Technical Support.• Maintenance of Case management tools for DELL INDIA CSMB Tech Support.• Was involved in setting up Dispatch Follow Up process for DELL INDIA CSMB Tech Support, governing a team of 10 agents who followed up on dispatches end-to-end.