Deepak Joshi Email & Phone Number

Sydney, Nsw, Au

Chatswood, Nsw

• Delivering high quality, timely and consistent customer service.• Providing solutions to very complex transactions.• Responsible for doing payroll, checking payroll, assisting in making weekly & daily rosters.• Responsible for ordering, maintaining and managing forms, stationery and merchandising.• Helping (Educating) customers for getting most of their transactions done online.• Responsible for managing number plates (Ordering, Receiving and Storing).• Acting Concierge, Co-ordinator and assisting leadership team when needed. • Delivering all the KPI's such as customer feedback, achieving individual and centre's productivity.• Managing and Coordinating filing system in an orderly manner by which whole team could retrieve document without assistance.• Customer Service Representative's work checking as per RMS's guidelines to maintain high efficiency and less errors.• Helping team members with very difficult transactions and support them to grow their knowledge.• Keeping work area as well as kitchen and other office area neat and tidy. • Help and train newly appointed team members. • Constantly learning and updating my skills through Service NSW resources and my mentors.

Chatswood, Nsw

• Responsible to provide excellent Customer Service, assisting customers in understanding their account statement • Helping team in achieving store KPI’s such as opening of American express credit cards accounts, sale targets.• Coordinating and supervising the day-to-day sales efforts of the team.• Training and coaching team members on selling techniques.• Reducing shrinkage by managing loss prevention techniques.• Leading, directing and motivating the sales team.• Gaining a thorough understanding of every customer’s needs in order to offer them the best solution.• Preparation of monthly management reports with detailed variance analysis.• Responsible for handling all online sales through click and collect software i.e. Sterling.• Extensive telephone operations and calling customers, involves attending calls from customers for credit enquiries and extensions.

Mt. Kuring-Gai, Nsw

• Analysis of financial statement.• Review and control of accounts receivable and payable.• Review and control in the preparations of journals, ledgers, sales and purchase books.• Answering phone calls and taking enquiries of existing and new clients.• Schedule meetings and prepare appropriate agenda for meetings and conferences.• Open, arrange, and distribute incoming mail, faxes and email.• Update & format excel spreadsheets containing essential information on current works contracts, equipment and budgets.• Maintain office supply inventories.• Process client orders, invoices, shipments and payments.

Gladesville

• Receiving and checking deliveries.• Dealing with customer queries and complaints as and when needed.• Overseeing general upkeep of all areas around organization, personal safety of staff.• Maintain a constant, visible physical presence in public areas during opening hours.• Meeting with area manager on a regular basis to ensure smooth running of business.• Work in liaison with area manager, administration and staff.• Deal with any issues that may arise as a result of staff misbehaviour.• Attending conference calls, leading, running induction and training new team members.• Ensuring correct receiving, ordering, storage, rotation and managing shelf layouts.