Performing HNI and NRI client acquisition and customer relationship management-Managing large and complex prospect relationships to maximize net contribution through an emphasis on obtaining new, high income relationships; maintaining quality service for all customers, expanding existing relationships, monitoring relationship profitability and driving revenue growth-Addressing client queries& grievances and coordinating with all concerned departments in order to resolve all queries within turnaround time-Identifying new business opportunities through existing relationships by upselling and cross selling-Serving as an advisor to the client as per requirements. -Analyzing market knowledge of potential clients and ensuring business growth opportunities aligned to company’s strategic plans.-Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.-Identifying potential clients through existing and new databases; building and retaining account relationships and taking initiatives to enhance customer satisfaction.-Gathering feedback from their customers, analyzing customer success programs and customer data to identify the best practices-Articulating service standards and guidelines that act as benchmark for excellent service delivery; steering continuous

Manage HNI clients through client visits, provide Financial Investment Advisory to the ICICI Bank clients and achieve target

involved into Relationship Building & Management with the customer for Sales & Services for Tanishq brand.