Wendy Sun Email & Phone Number

● Working experience of 4.6 years under BFS, Healthcare and Telecommunication domains.● Skilled at Python, R Programing, SAS, Tableau, Power BI and Gretl (Econometrics) for the data analysis and model building.● Aced Business English certification from the prestigious University of Cambridge.● Understanding of techniques like linear regression, logistic regression, SVR and cluster analysis using K-means and Hierarchical clustering algorithms● Understanding of Machine Learning concepts like K-NN,SVM, Decision Trees, Random Forest, Naïve Bayes algorithms.● Comprehensive Knowledge of Reinforcement learning techniques like Upper confidence Bound and Thompson sampling and associate rule learning such as Apriori and Eclat in R and Python.● Understanding fundamentals of Natural Language processing in R and Python● Experience in processing and cleaning over 400,000 records utilizing tools such as SSIS and SQL,and visual basic● Experience in ACL analytics implemented to identify potential fraud indicators and perform exploratory analytics.● Worked as a precursor to orchestration to automate incidents to Zero Touch Tickets thereby saving 2000 mins a month and 24,000 mins a year of manual intervention and provided potential FTE benefits for British Telecom.● Analyzed geo-demographically segmented reason for outages for router ,switch and configuration issues and provided data driven solutions for optimization

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  Dhanalakshmi College Of Engineering

  Grade: 7.0