Deepak Karnan Email and Phone Number

As a Consultant Technical Writer:- Worked with Panasonic Connect North America to develop and implement a user assistance (UA) framework for its latest MES platform.- Guided and managed a team of writers to help them transition from long-form documentation to clear and concise user assistance.- Developed and published a comprehensive help portal using Confluence. - Collaborated with different SME teams to ensure accuracy and validity of technical information.- Authored and peer-reviewed a range of UA artifacts and technical documents, helping ensure clarity, language accuracy, and precision of content.At Bhaarati InfoDev:- Helped create marketing content, including website content, blog articles, social media posts, and presentation decks.

Supported Google Cloud Platform (GCP) as an external vendor, by developing and delivering learning content aimed at internal support representatives.Created instructional materials that distilled complex technical information into easily consumable deliverables, including:- Training Decks- Training Curriculums- Facilitator Guides- Learner Guides- Assessments- Learning Modules