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@watercare.co.nz
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Deepak Kumar is listed as Workforce Manager at Watercare Services Limited, a company with 891 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at watercare.co.nz and a matched LinkedIn profile for Deepak Kumar.
Deepak Kumar previously worked as Team Leader at Watercare Services Limited and Customer Service Advisor - 2IC at Watercare Services Limited. Deepak Kumar holds Bachelor Of Commerce - Bcom, Accounting And Computer Science from Massey University.
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AeroLeads found 1 current-domain work email signal for Deepak Kumar. Compare company email patterns before reaching out.
A strategic, customer and people focused leader. I am the Workforce Manager with Watercare, leading strategy and tactics that embed customer-centric behavior along with enablement of strategies that allow for growth of people within their roles. This helps us deliver better CX and EX. I have a genuine commitment to our customers as well as our employee. Managing the workforce in an omni channel environment across multiple teams to ensure that all areas of the business that have a direct relationship with our customers are resourced and capable in delivering to customer expectations. My earlier career, I have worked as a customer service representative, a collection agent, a 2IC and a Team Leader; leading a team of 15+ people through multiple restructures and major changes to the working environment including bringing on multiple key systems on board like new telephony platform and an entire new billing engine. While working as a team leader, I wore many hats including a team leader and workforce planner along with reporting analyst and trainer. This has meant that I would always look for smarter and quicker ways of working. Continuous improvement is now part of my DNA as I continue to look for ways that not only reduce effort for me and make things smarter for everyone in the Customer team that deals with customers. Coming into the role of the Workforce manager I have reengineered rosters for 2 different teams - creating a focus on performance, employee and customer outcomes. I have also created from the ground up a Quality assurance tool for the leaders to ensure we are using our insights on quality to create new training material along with giving the leaders in the team another tool in their tool chest to help coach and develop their teams along the path of success. I continue to lead calibration sessions to ensure we are using the tools we have to the best of their ability and have a seamless approach to quality assurance.
Listed skills include Customer Service, Team Leadership, Microsoft Office, Microsoft Excel, and 22 others.
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Auckland, New Zealand
Provide workforce planning for all customer facing teams, including real time administration and queue support for the contact center, intra-day management and administration of call, email and live chat volumes and load balancing and ensuring we have optimal utilization of our resources at any given time including:· accurate and timely workforce planning.
Newmarket
Team Leader Billing Services teamA team of 15 people with varied contracts( part time and full time).Reporting - create, maintain, update KPI reports for all Billing Agents in the wider team (60+ Agents)Upgrade KPI reports to add new features where required.Analyze team performance - my own team and across the entire business unit.Weekly and Monthly.
Auckland, New Zealand
Engage as customer service advisor where required with customer. Take escalations from the team from customers who were not satisfied with the service provided and resolve the escalation. Prepare team report (KPI) across the team. Analyzing work flow reports to understand why the same work was logged through twice to contractors and providing feedback to.
Auckland, New Zealand
First point of customer contact to resolve issues relating to either customer billing, fault for a provided service or connections for new services. Delivery of high level of customer service, maintaining customer privacy. Moved to the help desk role within 6 months of in the job which meant assigning tasks and keeping track of tasks with due dates..
Handle call escalations from customers and resolving these in a timely manner. Managing the predictive dialer for outbound call campaign. Providing sole supervision for shifts 2 times a week. Collection of revenue/outstanding debts in a timely & cost effective manner. Sell – engage and retain debtors, devise achievable repayment plans that meet the client.
Auckland, New Zealand
Managed a team of 15, blended inbound and outbound. Established performance improvement program for long underperforming staff and improved his performance to meet KPI in 4 weeks. Overall team performance improved by 5% in 4 weeks and up to 8% by the end of the secondment
Other employees you can reach at watercare.co.nz. View company contacts for 891 employees →
Shaye Va
Colleague at Watercare Services Limited
Auckland, Auckland, New Zealand, New Zealand
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KM
Kristine Marie Tantengco
Colleague at Watercare Services Limited
Auckland, Auckland, New Zealand, New Zealand
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RB
Ron Boyle
Colleague at Watercare Services Limited
New Zealand, New Zealand
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GW
Graeme Water Care
Colleague at Watercare Services Limited
New Zealand, New Zealand
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AF
Arash Farjood
Colleague at Watercare Services Limited
Auckland, Auckland, New Zealand, New Zealand
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XW
Ximena Wittig Díaz
Colleague at Watercare Services Limited
Auckland, New Zealand, New Zealand
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JP
Jonathan Piggot
Colleague at Watercare Services Limited
Auckland, Auckland, New Zealand, New Zealand
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SC
Supun Carthelis
Colleague at Watercare Services Limited
New Zealand, New Zealand
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HO
Hayes Okesene
Colleague at Watercare Services Limited
New Zealand, New Zealand
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EM
Emma Mcbride
Colleague at Watercare Services Limited
Auckland, Auckland, New Zealand, New Zealand
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Quick answers generated from the profile data available on this page.
Deepak Kumar works for Watercare Services Limited.
Deepak Kumar is listed as Workforce Manager at Watercare Services Limited.
AeroLeads has found 1 work email signal at @watercare.co.nz for Deepak Kumar at Watercare Services Limited.
Deepak Kumar is based in Auckland, Auckland, New Zealand while working with Watercare Services Limited.
Deepak Kumar has worked for Watercare Services Limited, Baycorp Nz, and Baycorp (Nz) Limited.
Deepak Kumar's colleagues at Watercare Services Limited include Shaye Va, Kristine Marie Tantengco, Ron Boyle, Graeme Water Care, and Arash Farjood.
You can use AeroLeads to view verified contact signals for Deepak Kumar at Watercare Services Limited, including work email, phone, and LinkedIn data when available.
Deepak Kumar holds Bachelor Of Commerce - Bcom, Accounting And Computer Science from Massey University.
Deepak Kumar is listed with skills including Customer Service, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Change Management, and Leadership.
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