Deepak Kumar Email & Phone Number

Delhi

Skilled in linux server management, Customer Support, Technical Support, Point of Sale (POS) Systems, Network Administration, and E-Learning. Strong information technology professional.Handled various operational/technical aspects of government undertaking projects i.e. AePDS, Kiosk Banking Solution, Aadhar Data Vault in PNB(Punjab National Bank),IPPB(India Post Payment Bank) and PSB(Punjab and Sind Bank) etc.

Delhi And Gurugram

 Worked as Technical Support Engineer in Reliance Retail Ltd on Behalf of T&M Services Consultancy Pvt.Ltd. from 2016 to July 2019.Roles and Responsbility• Working with 40 team member and giving technical support at different type of retail store.• Configuration and troubleshooting of laptop ,desktop,printer,network .• Compress and decompress file system • Update packages via RPM or Yum .• Set Cronjob .• Set permission and special permission .(ACL,chatter,stickybit)• Basic Configuration of AP,switch,and routers.• Software installations.• Data uploading downloading on FTP.• Configuration of NTP at client end.• Different type of OS installation with ghosting process.• Making Daily productivity report and inventory details and reporting to Manager.• Coordinating with different types of vendor for hardware support.• Coordinating with ISP.• File system Management, File system creation• Network and Email Services/Network management – Tasks like IP configuration, change of hostname, change of IP, gateway. Monitoring clusters for resources like CPU, Memory.

Haryana And Delhi

 Worked as Desktop Support Engineer in CLP India Jhajjar Power Plant Ltd on behalf of TCS Ltd from June 2015 to Dec 2016.Roles and Responsbility • Working with 5 team members• Configuration and troubleshooting of laptop ,desktop,printer,network .• Manage Inventory details.• Coordinating with vendors for hardware support.• Installing and configuring AV and update their packages.

Noida And Delhi

 Worked as a Wireless Support Engineer with Radisson MBD Noida and Metropolitan Delhi on Behalf of Microsense India Pvt. Ltd From April 2013 to May 2015.Roles and Responsbility• Working with 6 team member.• Daily attending call over telephonic or direct to the guest or users related wifi or network type issue . • Managing and Configuring different type of AP and switch, routers.• Monitoring Network with PRTG tools.• VPN Configuration in network switches.• Manage SLA and make daily productivity report and report to the manager.• Coordinating with ISP for network related issue.• Manage firewalls like watchgaurd

Delhi Ncr

 Worked as a Technical Support Engineer with Project E.Z. Bioxcel Gurgaon, Ficci Frac Dwarka, Netambit pvt. Ltd. on behalf of E-netsol Technologies Pvt. Ltd from July 2010 to feb 2011 June 2012 to feb 2013.Roles and Responsbility • Day by day attending calls via tickting process with 7 member like os troubleshoot,printer configuration,network patching ,software installtions and Antivirus updating .• Desktop assembling and configuring with complete os and software.• Give solution over telephonic or direct to the client.• Manage SLA and make productivity and report to manager.• Taking daily or incremental backup of DB,AD and user imp data through thirdparty softwares like Acronics.• Manage firewalls like Watchgaurd and Cyberoam.• SLA Management.