Deepak Kumar Singh Email & Phone Number

Delhi, India

Delhi, India

Client: American ExpressLocation: American Express India Campus, DLF Phase 5, Sector 43, Gurugram, Haryana 122003.• Taking care of infrastructure support of Windows 10, MacOS, VDI and Intune. Win Server 2008, which is installed in local machines and available as VDI• Diagnosing and resolving technical issues within SLA using online chat-based support via Remote tool BOMGAR and the ticketing tool ServiceNow.• Working on Industry standard ITSM tools to cater to incidents.• Handling Team escalation matrix.• Continue collaboration with the Network, Security and OS Packaging, patching teams to ensure that the critical OS, upgrades, patches are applied an up to date.• Managing User life cycle using the Tool IAM (IIQ) and Active Directory ARS• Finding the areas where automation can ease the process and later write the bash/bat scripts to automate the same.• Supporting high business volume professionals and their applications.• Filling the gap between the DevOps, Developers, Security, ServiceDesk Engineers by helping them onboarding and setup their device, test environments.• Installing, Updating, and managing antivirus Symantec, McAfee.• Assisting end user in enrolling and setup BYOD and CMD devices on Intune.• Troubleshooting BYOD and CMD devices issue using Intune Company portal.• Assigning CMD lines using Mobi portal.• DEP and Un-DEP devices from Apple Business Manager.• Assisting end user with MAC troubleshooting.• Using JAMF tool for handling MAC issues.

New Delhi, Delhi, India

Client:: Airport Authority Of IndiaLocation:: Safdarjung AirportManage, Direct and monitor the overall performance of the tender process team to obtain maximum efficiency, quality, service and profitability for the organization. Maintain and improve mechanisms for obtaining opportunities, surveying and measuring tender process disseminate feedback to the appropriate internal entities. Utilize agreed systems to manage the tender process functions, analysis and documenting. Provide technical support and manage the bidding portal. Proficient in handling escalated calls, emails and providing Level 1 Technical Support to end-users. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Created and removed customer USER-IDS.

New Delhi, Delhi, India

Client:: Airport Authority Of IndiaLocation:: Safdarjung AirportManage, Direct and monitor the overall performance of the tender process team to obtain maximum efficiency, quality, service and profitability for the organization. Maintain and improve mechanisms for obtaining opportunities, surveying and measuring tender process disseminate feedback to the appropriate internal entities. Utilize agreed systems to manage the tender process functions, analysis and documenting. Provide technical support and manage the bidding portal. Proficient in handling escalated calls, emails and providing Level 1 Technical Support to end-users. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Created and removed customer USER-IDS.

Bangalore Urban District, Karnataka, India

Worked as Client support for Amazon and registered the client for selling their product through Amazon Website.Listing the Client products on Amazon. Account Managing of Amazons Client. Campaign management and Sponsored Ads on products of Client.Follow-up with Clients and helped for Store Creation on Amazon. Creating reports.