Deepak Malik Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Reviewing existing and launching new business processes for Retail Assets• Interacting with multiple stakeholders across Credit, Policy, Operations and Business• Directing audit report observations & rating of business unit• Administering customer service operations & ensuring minimal escalation to senior management• Facilitating business by benchmarking processes with competition• Ensuring profitability of operations and maintaining high quality standards• Monitoring customer expectations and resolving their concerns accordingly• Providing high quality services, resulting in customer delight and optimum resource utilization for maximum service quality• Improving customer service procedures, policies and standards for your organisation or department• Managing projects to ensure:o Optimize cost of doing businesso Reduce duplicate effortso Minimize Exceptionso Increase Productivityo Increase FTR transactionso Enhance Capacity by collaboration/technology/outsourcing

Mumbai, Maharashtra, India

• Reviewing existing and launching new business processes• Interacting with multiple stakeholders across Credit, Policy, Operations and Business• Directing audit report observations & rating of business unit• Administering customer service operations & ensuring minimal escalation to senior management• Facilitating business by benchmarking processes with competition• Ensuring profitability of operations and maintaining high quality standards• Monitoring customer expectations and resolving their concerns accordingly• Providing high quality services, resulting in customer delight and optimum resource utilization for maximum service quality• Improving customer service procedures, policies and standards for your organisation or department• Managing projects to ensure:o Optimize cost of doing businesso Reduce duplicate effortso Minimize Exceptionso Increase Productivityo Increase FTR transactionso Enhance Capacity by collaboration/technology/outsourcing

Mumbai

• Directed 23 branches, team of 120+ employees in Mumbai & Rest of Maharashtra• Managed Superior Customer Service for transaction banking to Corporate Customers• Achieved optimal productivity with no operational errors/loss• Coordinated with Corporate Customers for building rapport, seeking service feedback, resolving complaints & handling escalations• Acted as SPOC for all transactional issues at branches, and coordinated with various internal departments for timely solutions

Mumbai

• Managed 18 branches in Mumbai & Rest of Maharashtra. • Responsible for Superior Customer Service to Corporate Customers. • Engage with Corporate Customers for building rapport, seeking service feedback, resolving complaints & handling escalations. • One point contact for all transactional issues at branches and coordinate with various internal departments for timely solutions.

• Successfully managed 5 branches with team size of 40+ employees.• Increased customer base from 600 to 3000 in a span of 2 years.• Nurtured other branches & made the cluster profitable• Won every award for liability/revenue generation targets

• Worked at Karwar (99), Pune (2000), Jalandhar (2001) branches during probation.• Finally placed at Jalandhar Branch with support function for > 40 C category branches.• Generated revenue of > Rs 20 lac by sale/purchase of foreign currency.• Lastly I was placed at Chandigarh, Main branch handling trade/credit portfolio of corporate customers.

• Worked in a branch from Nov 1994 - 1997. I learnt basics of Banking and Credit.• Worked at Regional Office from Apr 1997 to Nov 1999. I got exposure to Credit, Audit & Compliance.

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