- UAT Testing: Led the design, development, and execution of comprehensive UAT test cases, ensuring that all business requirements were thoroughly tested and validated. Coordinated with Subject Matter Experts (SMEs) across different states to complete testing, resulting in reduction in post-deployment bugs.-UAT Coordination: Managed UAT testing phases, extended testing periods when necessary, and conducted one-on-one sessions with stakeholders to secure critical sign-offs, ensuring the successful delivery of projects.-Vendor Engagement: Collaborated closely with external vendors to refine technical specifications and ensure alignment with business requirements. Acted as the primary liaison between vendors and internal teams, facilitating smooth communication and efficient project delivery.-Requirements Refinement: Engaged with stakeholders and vendors to clarify and refine business requirements and technical specifications, resulting in more accurate project outcomes and reduced rework.-Process Improvement: Utilized Miro and Visio to map and optimize business processes, leading to streamlined operations and enhanced process efficiency.-Business Analysis Techniques: Applied Requirements Analysis and Business Process Modelling techniques to assess project impact and ensure strategic alignment with business objectives.-Documentation: Maintained key project registers, including Issues, Risks, and Stakeholders, and provided weekly updates to ensure proactive management and clear communication across teams.-Tool Utilization: Miro, Visio, Salesforce for CRM tasks MS office Suite, ServiceNow.