• Establish a robust engineering culture by defining strategies and technology directions for client services, product support, and training implementation.• Ensure best practices in coding, architecture, and security for scalable product development on cloud platform.• Oversee the entire software development lifecycle, managing tasks from requirement gathering to coding, testing, and deployment.• Design software applications, troubleshoot integration issues, and optimize application performance.• Lead project portfolios, coordinate with stakeholders, and manage multiple teams to ensure timely outcomes.• Mentor teams, conduct interviews, and oversee the appraisal process for continuous talent development.• Collaborate with Engineering Managers to formulate optimal technical designs and strategies for novel product creation.• Develop a technology roadmap and architectural framework for a resilient, secure, and scalable platform while addressing technical debt.• Foster a high-performance team by embracing Agile principles and enhancing or creating processes for seamless team functioning.• Define and track crucial team Key Performance Indicators (KPIs) to drive execution and identify possibilities for operational enhancement.• Conduct timely and constructive performance evaluations to ensure continuous improvement.

• Led Enterprise Data Management at Allstate, overseeing a portfolio of strategic initiatives and collaborating with stakeholders to define product strategy, leading development, and launching multiple products.• Established and led a global team through the entire product life cycle, 24x7 support, and offshore expansion.• Worked with Domain/Enterprise Architecture to derive solution designs and implemented Micro Services for streamlined data analytics solutions.• Managed Budget, Vendor Relationships, Capacity Planning, and Team Career Growth.• Provided Engineering Leadership in Agile Delivery, Cloud enablement, API strategy, Automation, and DevOps.• Advocated for clean coding practices as a Code Janitor, continuously refactoring.• Researched new technologies for product improvement and identified solutions for new development.• Paired with team members for knowledge transfer, Test Driven Development (TDD), and efficient tool use.• Expanded team capacity for offshore operations, formulated project budgets, and upheld software engineering best practices.• Fostered a culture of innovation and collaboration across various teams.

• Led end-to-end software development, overseeing tasks, code reviews, and launch processes.• Designed application architecture aligned with functional/non-functional requirements and technology stack.• Managed a high-performing engineering team, implementing advanced architecture solutions.• Provided technical guidance, conducted proof of concept studies, and collaborated on solution designs.• Accountable for Claims Communication Platform portfolio management at Allstate.

• Formulated and executed the strategic vision for Allstate Claims Communication Platform, aligning it precisely with business objectives and contemporary market trends.• Orchestrated planning and flawless execution of platform upgrades and feature enhancements, ensuring seamless integration with customer needs and surpassing competitive offerings.• Collaborated effectively with cross-functional teams (development, design, and marketing) to successfully launch platform updates.• Systematically prioritized features and improvements based on user feedback and comprehensive market analyses, ensuring a positive and effective digital communication and collaboration experience.• Established and monitored key performance indicators (KPIs) to measure the success of the Claims Communication Platform, leveraging data-driven insights for continuous improvement.• Defined a robust product strategy and roadmap, overseeing product development in claims, and successfully launching multiple products.• Drove technical projects, led refactoring initiatives, and provided leadership in an innovative and fast-paced environment.• Offered technical guidance to the development team and conducted proof-of-concept studies to assess solution viability.

• Prioritized and organized project tasks for efficient delivery.• Oversaw deployment initiatives, documented processes, and ensured smooth production deployment.• Created design specifications, conducted testing, and provided support to developers and clients.• Monitored ongoing activities and conducted training to enhance team's technical and functional skills.• Developed Technical Specification documents based on Functional Specification inputs.

Worked at BT plc, a global telecommunications company, contributing to building products supporting major fixed-voice, broadband, TV, and mobile services. Aligned with four main business lines: Consumer, Enterprise, Global Services, and Openreach.- Collaborated with Business Customers, Researchers, Business Analysts, Clients, and Offshore Team.- Orchestrated end-to-end development of a telecom product and conceptualized utility tools for enhanced service functionality.- Diagnosed and resolved defects during test phases, supported application enhancement & maintenance, and initiated refactoring for improved customer value.- Led the re-platforming of legacy code to address troubleshooting and performance issues, and redesigned provisioning services for minimized order failures and improved order recovery.- Designed and developed utility tools, contributing to increased revenue for both customers and the company.

Worked at BT plc, a global telecommunications company, as a Senior Software Engineer, contributing to building products supporting major fixed-voice, broadband, TV, and mobile services. Aligned with four main business lines: Consumer, Enterprise, Global Services, and Openreach. Led end-to-end development of telecom products, conceptualized utility tools for enhanced service functionality, diagnosed and resolved defects during test phases, supported application enhancement and maintenance, initiated code refactoring, led re-platforming of legacy code to address troubleshooting and performance issues, and redesigned provisioning services for minimized order failures and improved recovery. Designed and developed utility tools, contributing to increased revenue for both customers and the company.

Worked for Pearson Publications on E-Learning products, collaborating with a global team. Designed and developed e-learning products, involved in the end-to-end application development life cycle, ensured code adherence to standards, and facilitated customer demos and walkthroughs. Worked on solution designs and architecture