Deepak Narayanan Email & Phone Number

Gurugram, Hr, In

Gurgaon, Haryana, India

Ensuring timely execution of ceded and assumed reinsurance treaties while adhering toCorporate Policies, accounting rules and legal guidelines▪ Preparation of reinsurance statements, invoice processing, interacting with multiple departmentsto address re insurer queries▪ Timely and accurate reporting of reinsurance technical balances (premiums, claims, commissions, reserves) to all the concerned stakeholders▪ Calculation Of Catastrophe Premium basis the details mentioned in the reinsurance contracts /treaties▪ Preparing the Quarterly/Half-Yearly/Annual reports and uploading it in IRDAI (InsuranceRegulatory & Development Authority Of India) website▪ Reviewing the reinsurance administrative duties performed by the team which includes recordmaintenance, processing, reconciliation of premium and claims billing statements▪ Managing and continually improving the timing, efficiency, and clarity of accounting, (ad hoc, monthly, quarterly and annual) reporting and auditing for all aspects of reinsurance▪ Managing the team in terms of performance, coaching & mentoring ▪ Coordination with external auditors with regard to financial statements, disclosure requirements, and audit test workOPERATIONS TRAINING▪ Supported various internal stakeholders to identify training priorities with the help of TNI & TNA▪ Responsible for creative PPT designing for prominent process/product related trainings includingvideo and text- sync’d depositions for enhanced understanding▪ Trained and directed the new hires during department orientationsConducted quarterly calls/emails calibration audits to ensure reduction of variances duringtransaction monitoring▪ Created reports/dashboards, analyzed and interpreted data, for effectively improving thestakeholder efficiency▪ Managed and evaluated the activities of the team aligned to ensure the productivity targets are achieved

Noida Area, India

-Answered telephone inquiries on mortgage loans, foreclosure, loss mitigation and payment plans afterassessing the financial situation of the customers-Scheduled staffing and managed leaves for the entire collections team-Managed team in absence of the RMs-Day to day Dialer management (Agent, Campaign, Report, Recording and Problem Management) andDailer Performance Optimization-Work closely with the US operations team to understand and implement strategy for programs

New Delhi, Delhi, India

Checked the status of orders with backordered products each day and made sure that once available, the items were shipped.Researched product locations and if items were at a different facility, arranged for drop shipments.Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.Coached new telephone agents on their service techniques and provided scoring through the company’s quality assurance program.Coached new telephone agents on their service techniques and provided scoring through the company’s quality assurance program.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Strategically scheduled team members to maintain optimal staffing levels at all times.Recipient of multiple positive reviews acknowledging dedication to excellent customer service