Deepak Prasad Email & Phone Number

Noida Area, India

Gurgaon, India

Responsible for all aspects of the project over the entire life (initiate, plan, execute, control, close).• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.• Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.• Manage execution of the tasks as defined in the project plan in order to achieve the project goals.• Identify key project team members by defining roles and responsibilities to create a project organization structure in order to develop the communication plan.• Implement the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.• Responsible for managing/ recording detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.PROJECTSImplemented Employee Benefits Portal for a major Multinational Pharmaceutical and Consumer Packaged Goods Manufacturing client headquartered in USA.Lead 8 client implementations projects for the Asia Pacific Region in below countries -- Malaysia (June 2016)- Thailand (July 2016)- Indonesia (September 2016)- Vietnam (September 2016) Onsite travel to facilitate Client UAT- Philippines (December 2016)- Australia (January 2017)- New Zealand (January 2017)

Gurgaon, India

The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants. The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management. The BOM is a primary contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation.

Gurgaon, India

• Monitor status of the project deliverables & take appropriate corrective/preventive actions.• Manage team capacity & productivity. Reassign work activities to meet deliverables as necessary.• Create documentation, write standard operating procedures for new processes & to ensure that the SOP’s for ongoing processes are most updated.• Resolve escalated issues for BOA’s, Customer Service & Process Associates.• Identify/Implement new Process Improvement Opportunities.• Execute issue resolution & ensure proper documentation & follow-up takes place.• Identify/escalate system issue, errors, trends, etc.• Sets performance goals specific to the project & assess performance• Manages people, their career path, progression, critical performance appraisal, rewards & recognition & overall engagement.• Responsible for the growth of the team members, in terms of technical competency, domain knowledge, overall personality & leadership skills.• Coaches Benefits Delivery team to create expertise of client requirements & processes.• Leverages knowledge of self & team members across the Benefits Delivery to share domain, TBA, process knowledge & build depth in others to form resource network.• Conducts necessary performance management conversations with associates, use tools & resources available to managers at AON Hewitt.• Educate, reinforce, & hold associates accountable for behaviors that support AON Hewitt policies & guidelines (i.e., Code of Conduct, Data Privacy, etc.)

Gurgaon, India

Gurgaon

Gurgaon, India

• Help Clients to understand the facts, which they then utilize to make informed business decisions.• Conduct telephonic surveys to understand & quantify new market opportunities, Client satisfaction, industry trends, etc.• Conduct open-ended discussions with industry leaders & experts to gather insights on the key industry trends.• Research & analysis of new & existing markets, industries, competitors, Clients, new innovations, potential acquisitions, etc.• Research & analysis of industries/markets across geographies catering to your individual requirements.

Gurgaon, India

• Make outbound calls to US Companies & gather information on the business & prepare a business report.• Contact the top level management of the business such as CEO, President, Vice President, Secretary, Controller, etc. & collect information about the company.• Research sources such as Google, Secretary of State, Online Directories, Business Licensing, Neighbors, etc. to collect accurate information on business.• Prepare daily & monthly production reports for the team.• Mentor/Train associates & help them indentify/manage client SLA (Severe Risk & Business Deterioration).

Master Of Business Administration - Mba

B.Com, Commerce

Commerce, Commerce

Activities and Societies: Sports, French, Business Studies