Remote working is the new norm. For the past few months, our team has been hard at work developing a new tool RemotAbility to assess and benchmark remote work places from one central hub!Contribution to the CX industryDeepak over the past 12 years has the distinction of visiting and assessing over 1,700 contact center's globally and combines deep technical knowledge with vast operational experience. As an industry thought leader he has published over a 100 articles on customer service and is the publisher of ‘Snapshotz Download’ a monthly newsletter on customer service issues. He is also a sought after speaker and presents on a range of customer service topics including, leadership, customer experience, contact centre technology and customer service trends.A key believer in supporting improved citizen service delivery and better government, Deepak has formulated and brought together many Public Sector Customer Services conferences.Deepak is the cofounder and Director of Customer Services Audit limited, the developers of Snapshotz Assessment and Benchmarking tool for Contact Centres. Launched in 2009 Snapshotz is being employed by contact centres across Australasia, Africa’s, the Middle East, North America, Latin America and China.The Snapshotz tool was developed by Deepak, driven by the need to have a holistic view of the contact centre operation and (a) to maximize people potential (b) achieve operational efficiency (c) achieve sustainable customer experiences.As contribution to the industry and other social causes, he sits on advisory boards and panels for several national associations and is a committee member of China Contact Center Standards Steering Committee CC-CMM. His services are constantly required as a judge for customer service awards in several countries, recent engagements being, Indonesia, United Arab Emirates (UAE) and the UK.Deepak also serves as a director, board / committee member on several not for profit organisations.