Snapshotz is a web-based simple yet comprehensive and easy to use contact center health check (audit tool) and benchmarking tool containing 800+ data check points to assess the Centre against global customer service and digital service delivery standards.
Instantly generated benchmarking reports (produced by unique algorithms) provides comparisons against operations, processes, technologies, customer engagement, safety and mental health and a holistic range of metrics necessary for a post covid era of service delivery.
The Snapshotz tool enables centres to certify against global customer service standards (US (ANSI) UK ANZ) ISO 18295 customer service standard, risk management, health & safety, mental health, digital service delivery and data management.
This is used for centres to demonstrate the center’s value to the stakeholders as well affirm that management is doing things right.
Company Details
- Employees
- 4
- Founded
- -
- Address
- Herne Bay Rd, Auckland,auckland 1011,new Zealand
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- customerservicesaudit.com
- Keywords
- Contact Center certification, Contact Center Consulting, benchmarking, remote work profiling, strategy guidance, contact centre & Help desk Audits.
- HQ
- Auckland, AUCKLAND
Cxsnapshotz Questions
Cxsnapshotz's website is customerservicesaudit.com
Cxsnapshotz's LinkedIn profile is https://nz.linkedin.com/company/customer-services-audit-ltd
Cxsnapshotz has
4 employees.
View email and phone details for 4
employees at Cxsnapshotz.
Cxsnapshotz's industry is
Business Consulting and Services
Cxsnapshotz's top competitors are
Lxd Learning Experience Design,
Delacon,
Occam,
Customer Driven Solutions,
Sparvia Systems Sdn Bhd,
Cvt (Global) Pty Ltd,
Call Journey Ci,
Nectar Services Corp.,
Kytec,
Scg.
Cxsnapshotz's categories are Business Consulting and Services
Cxsnapshotz's founding year is 2003
