With over 22 years of experience in software development, architecture, and project management, I am a seasoned engineering leader specializing in SaaS, e-commerce, and enterprise solutions.As Director of Engineering at Progressive Leasing, I oversee two critical domains: Merchant Integrations and Checkout. I am also leading the organization's technical transformation to AWS cloud. I manage teams of 50+ members, defining long-term product and technical roadmaps while driving strategic vision across multiple functions. My efforts have delivered a 20% increase in customer satisfaction (NPS), enhancing customer retention year-over-year.I have successfully empowered cross-functional and distributed teams across North America, Ukraine, Chile, and India, cultivating a culture of collaboration and excellence. My leadership includes executing large-scale, complex projects such as migrating hashed credit card data to tokenized data and transitioning customer loyalty/rewards solutions to the cloud at GAP. Additionally, I have delivered impactful projects for Workday's giving and doing initiatives, reflecting my commitment to social responsibility.Currently, I am expanding my expertise in Machine Learning (ML) and Artificial Intelligence (AI), with a focus on implementing data-driven solutions. My recent initiatives have improved project timelines by 30%, and I aim to leverage ML/AI to reduce operational costs by 20% while driving innovation and efficiency.Proficient in Software Project Management (SPM), Software Development Life Cycle (SDLC), and Agile methodologies, I am a PSM-certified Agile practitioner and coach. As a mentor on the Plato Platform, I enjoy sharing insights and guiding aspiring engineering managers to excel in their careers.