Deepak Sharma Email & Phone Number

Dubai, Ae

United Arab Emirates

Implementing Strategic initiatives to grow sales revenue and manage relationship with channel partners. Managing a Sales team to penetrate into the retail banking target market in the UAE to acquire New to bank Customers.

Dubai

Managing sales & profitability growth, Customer experience & sales governance in the branch Network. Supporting & enabling 100+ sales & service individuals including Branch managers forecast, plan and over achieve assigned KPI's. Designing and implementing effective performance management solutions along with sales incentive structure. Conducting in-depth data and process analysis and preparing strong business cases for cost optimization with a keen eye on ROI. Creating and sharing SMART MIS reports and presentations with the leadership Team in the higher management.Embracing innovation/ Digitization/ automation tools to revamp critical Customer journeys to deliver superior Customer experience using agile methodologies.

Dubai Uae

CORE RESPONSIBILITIES- Managed and monitored sales of Retail "Asset & Liability” products in the old Dubai region branches.- Organized marketing events in companies to help the team generate bulk sales leads.- Liaised with marketing & branding teams to create EDM’s (electronic direct mailers) and organizing other logistics to conduct Customer events.- Micromanaged all monthly sales campaigns to improve lead conversion ratio. - Organized customer marketing events at branches to increase brand awareness and footfall.- Organized end to end logistics for a successful customer journey during the launch of new branches. - Micromanaged financial KPA’s (Key Performance Activities) across the branches, performing regular pulse check with staff and Branch Managers.- Performed random KPA quality checks by calling the customers, asking for feedback on Team’s service quality levels. (helped in TnA with specific coaching needs)- Visited branches regularly for morning huddles and documented sales brief meetings.

Gurgaon, Haryana, India

Worked at a contact centre as a Customer service specialist and a Floor Supervisor for Capital One, which is one of the largest credit card companies in the USA. Handled a minimum of 120 Customer calls per shift everyday ensuring 100% Customer satisfaction on incoming queries in addition to achieving the cross sell targets.

Master Of Business Administration - Mba, Marketing And Finance, First Class

Bachelors Of Business Administration, Busines, First Class