Deepak Sharma Email & Phone Number

Hyderabad, Telangana, India

Key Responsibilities: Operations & Programme Management:• Oversee and collaborate closely with Academic stakeholders on operational level for program success.•Managing the assigned Internal / Outsourced Service Vendors for Online Degree and Certificate programmes.Student Support & Lifecycle Management:• Coordinate with the Back Office team for Admission, Registration, and Fee payment status.• On-board newly admitted students and schedule Platform Training and Orientation Sessions.• Resolve student queries on Semester Registration and assist with registration for Continuing & Backlog/ Deferred students • Managing Weekend Contact Sessions, Webinar/ Tech Talk Sessions• Trigger Cohort wise End of Semester & Program Feedback Surveys.Faculty Support & Engagement:• Provide administrative support to Off-campus/ Guest Faculty/ Programme Coordinators & TA's.• Collate and share Student Class Attendance & Exam Reports with Programme lead/ Coordinator.• Process Honorarium Payment requests for Guest Faculty/ TA's.Program Calendar Management:• Manage adherence to Program Calendar schedule for assigned programs.• Track the progress of Program Semester Calendar & plan contingencies as requiredStudent Communication & Engagement:• Ensure timely responses to student queries using Salesforce, Slack and Support inbox.• Articulate, prepare and timely release of Student Communications & Announcements (Welcome Mail, Platform & Orientation Session) using bulk mailing tools.• Collate and prepare reports on mailbox & ticket support to track process improvement initiatives, student queries & satisfaction.Examinations & Evaluations Management:• Scheduling Practice Test, Ensuring successful conduct the examinations.• Planning Evaluation timelines, Answer Scripts Assigning to Assessors and the Completion of Evaluation for final Examinations through Assessors / TA's.

Key Responsibilities:• On-boarded new students to the WHJR Platform.• Coordinated regularly with teachers on Course Curriculum and Scheduled/Rescheduled classes.• Monitored live classes and provided assistance to students/teachers using remote access tools, i.e. AnyDesk/TeamViewer.• Responded to student/teacher queries using tools like Salesforce, Exotel, and Zendesk.• Conducted feedback sessions with students on overall Academic performance, Grades/Marks, and Extracurricular activities.• Organized Online competitions/Quiz contests to encourage engagement between students and teachers, resulting in a 20% increase in student participation.

Gurugram, Haryana, India

Key Responsibilities:Center & Operation Management:• Managed center Operations and Administration to ensure smooth functioning.• Implemented security and facility management protocols, reducing security incidents by 25%.• Organized successful events, enhancing brand visibility and client engagement.• Managed Vendors, AMCs, Agreements, and procurement processes, resulting in improved resource efficiency.• Implemented cost control measures, resulting in a 10% reduction in overall operational costs.• Developed and implemented policies and procedures to ensure operational efficiency and compliance.• Addressed client complaints and grievances effectively, leading to a 30% increase in client satisfaction.• Identified and resolved bottlenecks through stakeholder engagement and implementation of best practices.• Recruited, mentored, and trained the operations/center team to enhance customer relations and compliance with standards and procedures.• Cultivated new business opportunities through regular client interactions, NPC/ IPCs resulting in a 15% increase in client base.• Reviewed and approved cost-control reports and estimates, resulting in a 10% reduction in operational expenses.

New Delhi, Delhi, India

Key Responsibilities:• Addressed client queries through calls and emails, effectively managing office space requirements.• Presented various office space options including Private cabins, Fixed/flexi open seats, and Meeting rooms to walk-in clients.• Delivered concierge and virtual services like, Mailing, Travel, and Hotel bookings to enhance client experience.

Master Of Business Administration - Mba, Business Administration, Management And Operations, A

B.C.A, Computer And Information Sciences And Support Services