Deepak Sharma Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, 122018,India

Key player in implementing processes across all departments of facility management and to ensure 100 % customer satisfaction by providing pre active and timely committed services. In this position, I am responsible for the delivery of administration and facility management services to the real estate function, corporate office and pharmaceutical plant. I am also mandated to ensure regulatory, EHS and contractual compliance to manage potential risk across the property portfolio is up-to-date and adhered to.I am accountable for identifying problems, gaps, opportunities and processes to bring portfolios up to industry and legislative requirements.

Phoenix Market City Mall , East Court And Fountain Head - 2 Million Sft - Pune India

- Developed and executed strategic plans for daily operations, employing analytical analysis to reduce OPEX/CAPEX and drive sustainable business growth.- Conducted statistical root cause analysis to identify areas for operational improvement, implementing processes to enhance efficiency and streamline workflows.- Led cross-functional teams to ensure the best customer experience, effectively managing outsourced agencies and measuring KPI/KRA for sub-departments to maintain high service standards.- Monitored budgets in real-time, launching initiatives for expense optimization and spearheading the implementation of eco-friendly technologies to reduce environmental impact.- Planned and managed outsourced agencies, driving CAM calculation & processes for MIS, accounting, revenue billing, and collection to ensure financial transparency and accountability.- Managed services and utilities, including DGs (10 MVA), Chillers (4500 TR), MEP (1 million KL, 15 MVA), Fire Fighting System (2.5 million sq. ft.), STP (1000 KLD), Fire Detection System, Access Control, BMS, Parking Management, Lifts, Escalators, Water Management, and Energy Audits, maintaining optimal functionality and regulatory compliance.- Executed mall upgrade projects, overseeing Civil and MEP projects to enhance infrastructure and tenant experience.. Conducted regulat Project meetings to ensure timely completion of projects.- Spearheaded audits of FLS and PPM (Planned Preventive Maintenance), promptly resolving non-compliances to mitigate risks and ensure operational safety.- Managed fit-out and client processes for store openings, ensuring seamless operations and tenant satisfaction.- Implemented initiatives for system upgrade, achieving a 20% reduction in energy consumption and promoting sustainability.- Established a process-based system for optimizing core business operations, involving goal setting, duty delegation, decision rights, and motivators to enhance organizational efficiency.

Pune

- Spearheaded the seamless transition of a 1.1 million sq. ft. commercial IT & retail complex from project initiation, establishing SOPs for occupancy.- Managed operations for four commercial complexes totalling 1.3 million sq. ft., ensuring client satisfaction and optimal facility functionality.- Established 11 Residential Cooperative Housing Societies, enhancing community engagement and satisfaction.- Implemented CAM methodologies for energy/ water billing, ensuring financial transparency and smooth complex functioning.- Developed and implemented operational processes to ensure business continuity and enhance efficiency.- Conducted P&L monitoring, asset analysis, and compliance checks for buildings, ensuring safety and regulatory adherence.- Managed CAPEX/OPEX projects, reviewed disaster protocols, and resolved IT issues promptly.- Developed strategic plans, income recovery strategies, and energy efficiency initiatives, optimizing revenue and reducing costs.- Supervised various utilities and services, ensuring optimal functionality and regulatory compliance.

New Delhi, Delhi, India

Previous AssignmentsChief Engineer - Elbit India, Koregaon Park Plaza Mall, Pune, India (Sep 2011 – Apr)Manager – Facilities & Operations, DLF Services Ltd. (DUL), DLF Promenade Mall, Delhi, India (Feb 2008 – Sep 2011) Facility Manager - Jones Lang La Salle Meghraj, Metro Walk Rithala, New Delhi, India (Jun 2007 – Jan 2008)Assistant Manager - E-City Property Management Services, North Square Mall, New Delhi, India (Jun 2006 – Jun 2007)Senior Engineer - MGF City Square Mall, Delhi, India (Jun 2004 – May 2006) Engineer – Maintenance and Production, Klas Products Pvt. Ltd., New Delhi, India (May 2002 – May 2004)

Strategic Management

B-Tech, Mechanical, 1

Activities and Societies: NSS , GD , SPORTS B Tech Mechanical