Deepak Singh Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

As an Assistant Manager, I managed multiple process Ixigo, UNLU, Upscalio, Toppr ASHA, JK Cement, FIA & Welbilt with span of 70 to 100 people including TLs, QA & Trainer where I was responsible to meet all contractual KPIs, motivating team, providing innovative ideas & creating a healthy work environment.Currently I am managing 3 projects JK Cement, FIA & Welbilt.

Gurugram, Haryana, India

In Radical Minds, I got opportunity to work as a Team Leader where I managed two projects Goibibo Supply & Goibibo Hotels where I was responsible to manage on-ground transportation and to ensure the fulfillment of 99% of the bookings, Achieving SL, AL, AHT, CSAT & FCR above the target including all other contractual KPIs.

Lucknow, Uttar Pradesh, India

I spent two years working at Karvy, where I worked on a various projects such as UPDESCO, Homeshop18, and Credit Mantri. I successfully managed the span of 22 to 75 associates and 2 ATLs with the help of daily monitoring on performance, identified grey areas and implemented the corrective action plans.Initiated shrinkage management and attrition management program to control shrinkage and attrition on process level which helped me to get recognization and got appreciation from process head.

Lucknow, Uttar Pradesh, India

At Aegis, I served as a Team Leader for over 2 years, where I managed various aspects of telecom sector such as handling customer queries, making outbound calls to offer best plans, retain the customer who has requested to port in other service provider. With the help of daily feedback and close monitoring of the team's performance, I was able to succeed in this position and help the team to meet SLA, increased productivity and improve in overall efficiency.

Lucknow, Uttar Pradesh, India

Responsible to audit all waiver n service request and to ensure accuracy is >98%. Conducting sessions in new batches regarding how to raise SR and waiver request. Sharing feedback with the associates on wrong SR n waiver. Publishing Dashboards to the clients and internally

Lucknow, Uttar Pradesh, India

Providing assistance to the customers in Airtel DTH and ensuring customer satisfaction is on top priority by adhering SOP & guidelines.