Deepak Singh Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Driving the delivery and technical program management of multiple automobile programs for US and global clients,encompassing various phases of the programs.Ensuring end-to-end engineering deliverables and commitments.Improving and implementing processes at the organizational level.Assisting engineering teams in resolving cross-functional dependencies and.

Gurugram, Haryana, India

Defined service standards & guidelines that served as benchmarks; presenting various weekly/monthly MIS reports pertaining to process and productivity.Monitored all project tasks and ensured compliance with all timeframes, resolving all issues according to the required project plan, and administered everyday activities, assisting in resolving all issues.

Noida, Uttar Pradesh, India

Analyzed call logic diagrams and flows and developed dial plans.Applied extensive expertise in enterprise CRM applications for call center management.Showcased deep knowledge in designing, architecting, and implementing call center solutions.

Gurgaon, India

Showcased proficiency in managing clients, providing customer guidance, resolving technical issues, and understanding the criticality of issues to work on their resolution.Successfully handled Linux-based call center applications, including system handling and monitoring.Executed the implementation of scripting to address real-time issues effectively.