• Analyzed, filtered, and shortlisted Upwork and Freelancer jobs across USA, European, and Australian time zones.• Used Lusha and Rocket Reach for prospect sourcing through LinkedIn, reaching clients via portfolio emails and texts.• Implemented strategic business development plans to expand clientele.• Developed a robust sales pipeline, initiating contact to generate new leads.• Placed bids on job proposals after thorough review of project scope and factors.• Managed initial client conversations, coordinating with CEOs, Sr. Technical Architects, and Tech Leads.• Tracked and managed task milestones' progress.• Ensured timely updating of billing hours in Upwork work diary.• Assisted in establishing a unified Business Development process knowledge database.• Conducted self-analysis for lead generation strategy planning.• Supported various Data Generation, Correction, and Management tasks.

• Strategically plan HR initiatives with Stakeholders to enhance company efficiency and employee productivity.• Source top talent for technical positions within the company.• Manage the entire recruitment cycle for hired candidates.• Initiate background checks and document verification for new hires.• Administer the onboarding process for offered candidates.• Direct hiring and training procedures for new employees.• Educate employees on company policies and maintain the employee handbook.• Assist employees with benefits, health plans, retirement plans, etc.• Monitor employee progress and maintain a positive and productive company culture.• Coordinate and oversee work activities for managers and employees.

** CoVid Layoff **• Managed IT requisitions for top companies in India.• Analyzed job requirements from clients and sourced best-fit profiles from Naukri.com.• Contacted candidates via voice calls to assess interest and encourage applications.• Submitted candidate profiles to clients based on interest levels.• Communicated feedback and interview schedules to consultants.• Assisted consultants with necessary documentation and drug testing for client site integration.• Maintained candidate engagement for timecard management and timely payments.• Escalated requests and provided feedback to management as needed.Clients Served: Infosys, Wipro, TCSPositions Served: IT Director, System Admin, Quality Analyst, Network Engineer, IT Security Specialist, Java Developer (front, back-end and full stack), Web Developers, UI and UX Designer, Web Designers, Azure Developers, JIRA Developer, Android and IOS App Developers, Data Scientist, AWS Cloud Engineer, Help Desk Technician, IT Coordinator, Etc.

• Managed IT and Non-IT requisitions for major US industry clients.• Analyzed job requirements and sourced best-fit profiles from Career Builder, Monster, Indeed, Zip Recruiter, and Applicant Tracking Systems like Bullhorn and internal databases such as Staff line Pro and Recruit X.• Contacted candidates via voice calls, emails, and texts to encourage applications and provide job details.• Submitted candidate profiles to clients based on interest levels.• Communicated feedback and interview schedules to consultants.• Assisted consultants with necessary documentation and facilitated pre-employment drug testing.• Managed candidate engagement for timecard management and ensured timely payments.• Escalated requests and provided recommendations to management as needed.IT Clients Served: Served CITI Bank Group through Matrix Resources at Atlanta, GA (Third Party Vendor), Additionally served the IT Requisitions flowing in from the already serving Non-IT Clients.IT Positions Served: IT Director, System Admin, Quality Analyst, Network Engineer, IT Security Specialist, Java Developer (front, back-end and full stack), Web Developers, UI and UX Designer, Web Designers, Azure Developers, JIRA Developer, Android and IOS App Developers, Data Scientist, AWS Cloud Engineer, Help Desk Technician, IT Coordinator, Etc.Non-IT Clients Served: PepsiCo, Coca-Cola, Kerry Ingredients, Cargill, Thermofisher Pharmaceuticals, Broadridge Financials, ZT Systems, Sun Power, etc.

• Handled global chat support requests for Microsoft customers through the universal chat portal.• Primarily supported customers in the North American region.• Provided technical support using remote desktop tools from the support kit.• Documented detailed case histories and saved them appropriately after each interaction.• Escalated severe issues to Tier-2 and Tier-3 Technical Support Teams.• Promoted new Microsoft products to satisfied customers before concluding chat sessions.Client Served: MicrosoftProcess Supported: Installation, Activation, and troubleshooting of the technical issues faced by the customers of Microsoft situated across the whole globe but majorly the North American Region. Due to my expertise in the domain supported both Windows and Microsoft Office teams as per the business requirements.