Team Lead-O2C-Ar
Mysore, Karnataka, India
Role Description:Oversee end-to-end Opportunity to Remittance (OTR) operations, manage query handling, and handle quarter/month-end close activities and reporting. Experienced in cash applications, collections, audit requirements, and driving process improvements to enhance efficiency and accuracy.Key Responsibilities:Supervise, mentor, and lead a team, allocating tasks, monitoring performance, and conducting appraisals.Oversee and assist team members in preparing and issuing accurate invoices, ensuring timely processing in accordance with SLA requirements.Assist and support the team in monitoring and processing incoming payments, ensuring they are correctly applied to customer accounts.Manage cash applications, collections, and dispute resolution, ensuring timely AR reporting and reconciliation.Lead follow-ups on outstanding invoices and payments, helping team members maintain strong client relationships to ensure timely collections.Track revenue at risk, prepare related reports, and manage quarter/month-end close activities and reporting.Participate in and facilitate client calls, assisting team members in resolving accounts receivable-related issues in collaboration with other departments such as Sales and Finance.Identify and implement accounting process improvements to boost operational efficiency and minimize errors.Specific Skills:OTR Operations: In-depth knowledge and extensive experience managing OTR processes.Project Experience: Successfully completed BVD project, demonstrating strong leadership and team management skills.Technical Skills: Proficient in basic automation, dashboard creation, and Advanced Excel (including Macros).Support Functions: Experience in supporting transitions, ensuring smooth onboarding and process continuity.Record Maintenance: Ensure the maintenance of accurate records of all transactions and customer interactions in the accounting system, guiding team members when necessary.