Deepak Tk Email & Phone Number

Bengaluru Area, India

 Responsible for Fault Management of Optical Transmission Network with different Optical transmission technologies like Ethernet over optical network, Ethernet over SDH(EOSDH), PDH, SDH, DWDM, OTN. Finding process gaps and bring in to notice to higher management for achieving better customer satisfaction  Review trouble tickets to find the issues in diagnosis/Other issues and proactively support customer needs as early as possible to ensure customer SLA (service level agreement)… Show more  Responsible for Fault Management of Optical Transmission Network with different Optical transmission technologies like Ethernet over optical network, Ethernet over SDH(EOSDH), PDH, SDH, DWDM, OTN. Finding process gaps and bring in to notice to higher management for achieving better customer satisfaction  Review trouble tickets to find the issues in diagnosis/Other issues and proactively support customer needs as early as possible to ensure customer SLA (service level agreement) Troubleshooting of customer complaints in E1, E3 /DS3, STM-1,STM-4, STM-16,10G,40G,100 G in all levels including the Metro Ethernet circuits. Traffic Shifting/Rerouting of all Circuits (E1, E3, DS3, STM all levels and Metro Ethernet Links) according to the nature of customer emergency/faults in Network. Ensuring the circuits operates as per the standards end to end by performing remote stability test /by physical tester  Prepare Root Cause Analysis Report for Major Outages with Gap analysis and updating periodically to customer. To detect, report and localise any fault or abnormal condition any time and guiding the field engineer to manage and clear the fault. Replacement of multiplexers, cards and various patching depending upon the different scenarios wherever necessary. Co-ordination/Testing with other Service Providers involved in the circuit for earlier restoration of the fault Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction to colleagues/other stakeholders for reducing such failure. Investigating and sharing reason for outage of customer services by correlating alarms and logs in COLT network. Show less

Chennai Area, India

 Handling a team size of 11 to 14 members Major responsibilities includes managing and ensuring the resources, SLA, cross functional communication etc.,  Initiation and implementation of ideas to improve network quality and service improvement  Supervise and extend assistance to the team in Network Operation Center as an escalation point and an information resource. Manage working relationships with other business units and maintain effective cross-functional… Show more  Handling a team size of 11 to 14 members Major responsibilities includes managing and ensuring the resources, SLA, cross functional communication etc.,  Initiation and implementation of ideas to improve network quality and service improvement  Supervise and extend assistance to the team in Network Operation Center as an escalation point and an information resource. Manage working relationships with other business units and maintain effective cross-functional communications Management Update and release the weekly dashboard and conduct weekly meetings with functional heads to resolve the issues against each problems In line with laid down process, provide timely escalations and notifications as and when required for the smooth functioning. Managing the resources in the best possible way to accommodate with business requirements. Identifying the skill set within the team in order to assign the responsibilities and to offer trainings. Maintain a service oriented environment focused on problem prediction, detection and resolution. Experience in planning tasks, handling follow-ups and resolving escalated issues within the agreed SLA.  Ensure no gaps in day to day operations when comes to process compliance. Show less

Chennai Area, India

 Escalating testing cases to respective levels and stakeholders for early service delivery of circuits by following pre-defined procedures by the organization Responsible for early closure of higher bandwidth circuits like 1G/10G/100G  Providing Technical on job assistance to subordinates Preparing the shift schedule for the team with consent from Team Lead Consolidation of productivity reports from Team members  Documenting lessons learned while trouble shooting &… Show more  Escalating testing cases to respective levels and stakeholders for early service delivery of circuits by following pre-defined procedures by the organization Responsible for early closure of higher bandwidth circuits like 1G/10G/100G  Providing Technical on job assistance to subordinates Preparing the shift schedule for the team with consent from Team Lead Consolidation of productivity reports from Team members  Documenting lessons learned while trouble shooting & preparing the Project documents for future reference. Ownership to get the Pending issues closed at the earliest. Tracking end to end performance report of circuits upon customer requirement and validation of the error cause. Involved in the process of MEF [Metro Ethernet Forum] certification for Bharti Ethernet over SDH circuits Getting handover for prolonged problem cases from executives/off role employees and solving immediately to reduce further escalations or to achieve maximum customer satisfaction. Show less

Chennai

 As an Executive in the optical domain involves checking Traffic feasibility, Circuit Implementation, traffic optimization, Traffic shifting, Service deactivation and testing of circuit to the customer using Network Management System (NMS). Handling the customer TTs based on their priority and provide solution within the defined Service Level Agreement (SLA). Co-ordination with different equipment vendors, Field operation teams, planning teams to ensure early resolution of testing… Show more  As an Executive in the optical domain involves checking Traffic feasibility, Circuit Implementation, traffic optimization, Traffic shifting, Service deactivation and testing of circuit to the customer using Network Management System (NMS). Handling the customer TTs based on their priority and provide solution within the defined Service Level Agreement (SLA). Co-ordination with different equipment vendors, Field operation teams, planning teams to ensure early resolution of testing related issues Ensuring maximum up-time of circuits and re-routing of services if any fiber cut or any service affecting incident in route upon request. As per the customer requirement identifying the path with lowest latency by considering different routes with various equipment networks Provisioning and Troubleshooting Fast Ethernet and Gigabit Ethernet on both Layer 1 and Layer 2, point to point, point to multipoint and multi-VLAN fashion Implementation and troubleshooting of various ODU circuits in OTN[Optical transport network] Design and implementation of Carrier Ethernet Network circuits with desired CIR/EIR/CBS Optimization of NLD network in circuit level including Service affecting migration of circuits during outage window, Removal of Hanging circuits from network etc.. Involves updating entire customer and network details & provisioning in the database (Metasolv) Trouble shooting of customer complaints in E1, E3 /DS3, STM1 levels circuits through trouble tickets from HP Open View, Oracle E-CRM, Remedy trouble ticketing platform Provisioning of Circuits (E1, E3, DS3,STM1,STM4,STM16 and STM64, EoS[Ethernet over SDH], between different vendor equipment’s as per customer requirements Testing of links using BERT meter [SDH analyzer, Ethernet tester(FE/GE),E1 tester] Ensuring each circuits delivered are protected by simulating APS(Automatic Protection Switching) Performing Circuit writing in Metasolv [Database tool] by verifying from Network Show less

Mba, Business Administration

59%

Mba, Business

Be, Electronics And Communication Engineering

PROJECTS UNDERTAKEN Digital dashboard with dromography developed for automobiles using assembly language as a college project.