Deepak Toppo Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Customer care and problem solving: – Resolved escalated customer inquiries and complaints promptly, with empathy and professionalism, while maintaining a customer satisfaction.– Investigated and resolved complex billing discrepancies and customer inquiries in a timely manner, demonstrating exceptional problem-solving abilities.– Implemented a new customer feedback system to capture insights and identify opportunities for service improvement, resulting in positive customer feedback and satisfaction ratings.• Technical skills: – Oversaw and managed end-to-end billing processes, ensuring accuracy and timeliness of invoicing while minimizing billing errors and discrepancies.– Conducted regular audits of billing data and systems to maintain data integrity and compliance with industry standards and regulations. – Developed and documented standard operating procedures (SOPs) for billing processes, facilitating knowledge transfer and training for new team members.– Collaborated with IT department to implement system enhancements and upgrades to improve billing efficiency and accuracy. • Data Analytics: – Generated comprehensive reports on billing trends, customer behavior, and revenue analysis, providing valuable insights to senior management for strategic decision-making. – Developed and implemented data-driven strategies to optimize billing processes, resulting in an increase in efficiency and cost savings.• Leadership and Team Management:– Led and supervised a team of 58 customer care representatives, providing guidance, mentorship, and training to ensure optimal performance and career development.– Conducted regular team meetings to communicate goals, initiatives, and best practices, fostering a cohesive and motivated work environment. – Led training sessions on billing processes, customer service techniques, and problem-solving strategies to enhance staff skills and knowledge.

Dubai, United Arab Emirates

- Generated and issued invoices to clients accurately and in a timely manner based on provided services or sold products.- Verified and reconciled billing records meticulously, resolving any discrepancies to maintain precise financial documentation.- Collaborated cross-functionally with sales, finance, and operations teams to gather essential information for billing purposes, ensuring seamless coordination and accurate invoicing.- Addressed client inquiries regarding billing matters promptly and professionally, fostering positive relationships and resolving issues effectively.- Executed adjustments and issued credit notes as necessary, demonstrating adaptability and a solution-oriented approach to billing management.- Worked closely with the finance team to ensure adherence to accounting policies and procedures, contributing to regulatory compliance and financial integrity.- Assisted in preparing comprehensive financial reports related to billing and accounts receivable, providing valuable insights for decision-making and strategic planning.- Maintained awareness of industry trends and best practices in billing processes, actively seeking opportunities for continuous improvement and professional development.

Dubai, United Arab Emirates

- Managed cash transactions accurately and efficiently in a fast-paced hospital pharmacy environment.- Verified insurance information and processed co-payments as required, ensuring compliance with billing regulations and confidentiality standards.- Balanced cash drawer at the beginning and end of each shift, reconciling transactions and preparing daily reports for accounting purposes.- Utilized pharmacy software systems to input and retrieve patient information, prescription details, and billing data accurately.- Responded to emergency situations and prioritized customer needs with empathy and professionalism, ensuring a positive experience for patients and visitors.

Rourkela, Kansbahal, India

The objective of the project was to analyze the customer feedback. I learned the various attribute of customer feedback collection. I studied briefly over the past five years of customer satisfaction chart and did data analysis of the consecutive years and got the average satisfaction index in good percentage. Apart from data analysis of Larsen and Toubro, I also collected information of other manufacturing sectors through different websites and got detailed knowledge of how to get better feedback on Larsen & Toubro Kansbahal Works. So I prepared a new model of customer feedback form in order to get better results efficiently and quickly.

Post Graduate Diploma In Management, Marketing

Bachelor'S Degree, Business/Commerce, General