Delivery Operations Manager
CurrentAccomplishments:Streamlined Messaging service line for Etihad Airways and ensured all incidents and service request are handled by the off-shore team much before the cut-over.Was given the opportunity to manage Wintel, VMware and Messaging service lines and delivered with extra-ordinary results.Actively involved in preparing self-driven teams using Agile Methodology.Responsibilities:Team management activities including task / resource allocation, administration and ensuring completion of task on timely basis and providing guidance as requiredDemonstrate excellent time-management skills and the ability to work independently with current resources.Conduct daily, weekly huddles with team members, cascading technical and management information as appropriate. Interface with offshore teams to ensure that the business requirements are captured, prioritized and delivered as per business needs.Identify performance related issues, develop an action plan for improvement, implement corrective action.Communicate management expectations to team members and provide timely updates. Ensure timely and relevant communication to India Management on IT services/issues to ensure awareness and proper business planning. Recognize and articulate problems related to the current processes and initiate process improvements and standardization.Be available and assist team during any critical issue and drive them to closure.Actively work on technical improvements and defect prevention plans.
