• Conducting workshops to understand client Business Process and preparation business process blueprint. • Developing detailed project plans, delivering every project on time within the scope, ensure to give the best possible business solutions.• Project management.• Own the delivery of the project as per the define scope, timeline, and effort estimation.• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical… Show more • Conducting workshops to understand client Business Process and preparation business process blueprint. • Developing detailed project plans, delivering every project on time within the scope, ensure to give the best possible business solutions.• Project management.• Own the delivery of the project as per the define scope, timeline, and effort estimation.• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility• Conducting Steering commute meetings to share progress, future actionable and Risk area. • Create and maintain comprehensive project documentation. Show less

• Primary responsibilities include developing detailed project plans, delivering every project on time within budget and scope, ensure to give the best possible business solutions.• Team management.• Own the delivery of the project as per the define scope, timeline, and effort estimation.• Ensure that all projects are delivered on-time, within scope and within budget.• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical… Show more • Primary responsibilities include developing detailed project plans, delivering every project on time within budget and scope, ensure to give the best possible business solutions.• Team management.• Own the delivery of the project as per the define scope, timeline, and effort estimation.• Ensure that all projects are delivered on-time, within scope and within budget.• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility• Develop a detailed project plan to track progress.• Create and maintain comprehensive project documentation. Show less

• After the implementation of Darwinbox is completed for a client and they are “live” on the platform, coordinate with the Implementation team to ensure a seamless handover with respect to the scope, clients’ processes, their stakeholders, and expectations.• Be the first and primary point of contact for these accounts/clients. Cultivate and maintain a trusted partnership with the client. Manage stakeholders from functional to leadership levels. Lead them into the direction of being… Show more • After the implementation of Darwinbox is completed for a client and they are “live” on the platform, coordinate with the Implementation team to ensure a seamless handover with respect to the scope, clients’ processes, their stakeholders, and expectations.• Be the first and primary point of contact for these accounts/clients. Cultivate and maintain a trusted partnership with the client. Manage stakeholders from functional to leadership levels. Lead them into the direction of being evangelist/champion for Darwinbox.• Support the client and the internal teams for resolving product issues keeping in mind their context.• Support the client during critical HR processes and events like performance reviews, appraisals, increments, payroll, etc. by leveraging the Darwinbox (product) capabilities.• Propose recommendations on clients’ HR strategy and processes considering their challenges, processes, and Darwinbox (product) capabilities.• Drive capability building activities for clients like training them on new features and build use-cases for them keeping in mind the context of client’s processes and challenges.• Devise engagement plans that consider customer business goals and map Darwinbox (product) capabilities to achieve these goals.• Drive activities and campaigns to increase adoption and stickiness of the product.• Consolidate and process feedback from the clients on the product across the lifecycle and track the resultant action items internally to ensure that they are closed.• Share best practices with clients on how to leverage Darwinbox (product) in line with being a Subject Matter Expert (SME).• Identify risks proactively, mitigate, and escalate as deemed appropriate.• Drive continuous improvements across clients and propose improvements on the standard Customer Success processes and mechanisms in place. Show less

• Acquire and maintain a comprehensive understanding of GreytHR - in terms of usage, configuration, implementation, and value proposition.• Proactively build strong customer relationships• Understand client requirements, configure the GreytHR application to address these requirements, port client data, provide user training and support to the client in implementing the application in their organization in a time bound and professional manner.• Solutionism either through… Show more • Acquire and maintain a comprehensive understanding of GreytHR - in terms of usage, configuration, implementation, and value proposition.• Proactively build strong customer relationships• Understand client requirements, configure the GreytHR application to address these requirements, port client data, provide user training and support to the client in implementing the application in their organization in a time bound and professional manner.• Solutionism either through configurations or workarounds to address client specific requirements Support clients on phone, email, or remote support tools in using and deriving maximum value from the application.• Develop competence in the use of all the information systems used in the implementation of the application.• Ensure all project related activities are completed to enable the organization to continuously track and improve the Implementation process.• Actively contribute to the continuous improvement in the areas of implementation process, product, and customer support Show less

• Own overall relationship with assigned clients, which include. Client On-boarding, increasing adoption, ensuring retention, and satisfaction.• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product.• Develop and nurture customers for advocacy.• Work with client’s aid the customer in achieving their goals Work to identify and/or develop upsell opportunities.• Advocate customer needs/issues cross-departmentally.

• Perform implementation process requirement analysis and co-ordinate the same with the teammates.• Scheduling appointments for implementation of various Payroll Software to team members.• Technical Support.• Coordinating with HO and teammates.