 It’s been a seamless experience in Banking and Telecom with tenure of 20 years, having handled portfolios in service delivery - customer operations, Retail, Sales, Government Banking Setting up of standard operating process & periodic performance bench-marking. Enhancing customer experience through touch point management devising retail revenue model. An effective communicator & team player with excellent relationship building, interpersonal, analytical, problem solving and organizational abilities. Body of Work - I have over 20+ years’ experience in Telecom, Retail, Banking, Insurance & FMCG sectors. Having worked with companies such as ICICI Bank, Yes Bank, Max Life Insurance, ICICI Lombard GIC Ltd., MBNK (Fintech) & Nestle.I have gained wide exposure from executing strategic & business decisions, team building / management / Channel Management, design thinking, customer experience, quality, transparency, customer confidence and operational control.