Deepak Kumar Giri Email & Phone Number

Noida, Uttar Pradesh, India

• Oversee Office 365 monthly updates.• Planning and deploying OS upgrades on Physical workstations and Virtual machines.• Managing and monitoring all systems and infrastructure and provide application support.• Identify problematic areas and implement strategic solutions in time.• Provisioning Citrix and Azure virtual machines as per BU requirement.• Citrix cloud migration from on-prem to Citrix cloud.• Maintaining, monitoring, and troubleshooting of Citrix issue and operational support.• Log4J remediation for all MetLife desktops globally.• Remediate Zero-day vulnerabilities in Windows OS.• Mitigate risk associated with obsolete Operating system version and Office version.

Gurugram, Haryana, India

• Administering SFTP servers and its services.• Managing Patch Management service for Web server environment.• Administering end-user account provisioning/de-provisioning, proper access and authentication operations.• Coordinate helpdesk activities and desktop support operations.• Administration of IIS servers & Database servers• Troubleshooting of IIS servers & Database servers and web hosting related issues• Managing platform for user behavior reports and file server reports• Monitoring of systems for health and advancement of resolutionof issues.• Managing and troubleshooting of file server replication• Monitoring of systems for health and advancement of resolution of issues• Monitoring SLA for helpdesk tickets

Gurgaon, India

• Managing a team of 5 members for all day to day helpdesk activities, providing 24*7 IT support.• Implementation / Management of Windows operating system Network: Windows 7, 8, 8.1, 10, Hyper-V, Server 2008 & Server 2012 • Maintaining Core Network Security – Antivirus & Patch Management (WSUS)• Managing office 365 users and services• Administering Microsoft Exchange server 2013• Managing Active Directory• Administering FTP server• Managing Helpdesk Ticketing Services assuring all level of support to users on time within framed SLA• Utilizing monitoring tools to check server health status• Practicing preventive maintenance to prevent failures• Planning and implementation of alert and escalation process in the event of server malfunction• Managing Microsoft Lync Server 2010 (User Management) and resolving day to day SFB client issues.• Monitoring SLA for helpdesk services across India• Supporting and troubleshooting of customer facing issues related to system, application and network infrastructure• Attending escalated calls at Head Office, regional offices across the globe and providing L1, L2 support• Implementing and managing Windows Deployment Server to deploy windows client • Troubleshooting basic issues related to LAN, WAN, Wireless connection and Access points.• Troubleshooting issues like VPN Connections, Replication, and Account Lockout. Group policy etc.

Gurgaon, India

• Implementation / Management of Windows operating system: Windows 7, 8, 8.1, 10, Server 2008 & Server 2012. • Managing and administering office 365 users.• Managing users with Microsoft Lync Server 2010 Control Panel and resolving day to day Lync issues. • Practicing account management (Active Directory).• Maintaining Core Network Security for PAN India – Antivirus, Service Packs & Patch Management –WSUS.• Preparing & Publishing monthly compliance reports to senior management for NIIT.• Performing Recipient Management Role in exchange server 2013.• Troubleshooting issues like VPN Connections, Replication, and Account Lockout etc.• Practicing preventive maintenance to prevent failures.• Supporting and troubleshooting of customer facing issues related to system, application and network infrastructure.• Planning and implementation of alert and escalation process in the event of server malfunction.• Handling Helpdesk Services assuring all level of support to users on time. • Implementing and managing Windows Deployment Server to deploy windows client operating systems in multiple clients at a time.

Gurgaon, India

• Setup computers and install software for various applications and programs.• Install, upgrade, support and troubleshoot Windows 7, 8, 8.1 and Microsoft Office.• Providing Shared folder access to users.• Evaluation of user requirements and providing internet access on local/Domain level group access.• Handle helpdesk tickets for support activities on desktop support within SLA.• Management of Active directory Users and Organizational Units.• Update security patches on desktops like Windows updates and Anti-Virus. • Monitoring of server condition and status 24/7.

Noida Area, India

was aligned with a client Aluminum Corporation of America where I was supporting on all day to day ground level activities.

Master Of Computer Applications - Mca, Computer/Information Technology Administration And Management

Bachelor Of Commerce - Bcom

Gniit, Computer Technology/Computer Systems Technology, B