Deepak Singh Negi Email & Phone Number

Pleasanton, California, US

- Strategic Growth and Transformation: Define and execute the organizational growth and transformation roadmap, driving efficiencies through AI and operational excellence.- Product Advocacy: Champion our products at industry events and client engagements, enabling cross-sell, upsell, and new business opportunities.- Product Deployment: Lead early adoption.

New York, NY, US

KeeperAI is a one-of-a-kind platform that allows employees to showcase their personalities and connect with co-workers in a more meaningful way. In a world of hybrid, often faceless work environments, where employees struggle to fit in and companies struggle to preserve their work cultures, KeeperAI is a timely, much-needed solution. KeeperAI enables your.

Mountain View, CA, US

* Enabled competitive advantage for Google’s products and services by driving operational effectiveness as part of a shared service reporting to the CFO.* Managed lifecycle services for one of the industry's largest extended workforce footprints, enhancing customer engagement and service support for both internal and external clients.* Oversaw $2B+ and.

Newark, California, US

Concentrix, formed partly through the acquisition of IBM CRM Global Process Services Group, ranks among the Top 3 CRM Business Services companies globally, with over 450K resources across 90+ locations.* Driving Business Growth: Spearheaded new signings in the Technology and Consumer Electronics sectors for Concentrix in the Americas, contributing to.

Armonk, New York, NY, US

• Managed end to end engagements representing IBM capabilities to the client - Presales stage to understand business challenges, outlining a differentiating solution leveraging technology and business process redesign.
• Led CRM team in Latin America to new CRM business signings
• Engaged across the organization for strategic decision making for new products, portfolios and vendor selection
• Managed relationship with C Level and senior executives of potential clients
• Deployed new transformation service offerings and assets in the client environment leading to cost to operate savings ranging from 25 – 40%

Armonk, New York, NY, US

• Led end to end Account Management for a Leading Automotive and a Leading Asian Telco – Manage P&L, exceed customer satisfaction, drive organic account growth and continuous performance improvement
• Deployed new technology and assets within the client environment leading cross-functional teams – CRM system transformation, Multi Channel transformation, Business Analytics solution for customer experience and revenue.
• Led teams to manage other troubled accounts not meeting organization’s financial or client’s business objectives
• Delivered continuous improvement for clients through new technologies, process re-engineering and automation
• Worked with sales team to develop solutions for new business signing in the Asia Pacific region

Armonk, New York, NY, US

• Led Technology, Telecommunication and Industrial sector for new business signings globally
• Initial member of the Core Solution team and designed solution design processes and frameworks that were replicated globally.
• Managed a team of solution architects and guided and reviewed their solution design for clients to make compelling winning propositions
• Responsible for end to end engagements representing IBM capabilities to the client - Presales stage to understand business challenges, outlining a differentiating solution leveraging technology and business process.
• Delivered record signings and growth for the sector during that period across geographies
• Developed industry leading frameworks for solution design and support which are used even todayI have an experience in managing different streams in Contact Center Management which include but are not limited to.

Armonk, New York, NY, US

• Managed service delivery for a leading Desktop and Digital Imaging Product company in the world with more than 800 service delivery professional providing technical support to consumers in US
• Accountable for P&L, Client relationship management, Customer Experience and service delivery of key performance metrics
• Outlined Sales at the Point of Service model that started a new revenue stream through consultative selling generating more than estimated $600 Million in sales per annum across all vendors
• Created value differentiation for IBM from other vendors through outcomes enabled by Six Sigma initiatives for cost reduction and improved customer experience through continuous improvement

Product Management

Product Management Program

Master Of Business Administration - Mba

Bachelors, Science