- Strategic Growth and Transformation: Define and execute the organizational growth and transformation roadmap, driving efficiencies through AI and operational excellence.- Product Advocacy: Champion our products at industry events and client engagements, enabling cross-sell, upsell, and new business opportunities.- Product Deployment: Lead early adoption of Workday products like Adaptive, Workday Recruiting and Candidate Engagement, Hiredscore etc. ensuring successful integration of new features.- Go-to-Market Strategy: Collaborate with the Product Team to set and execute go-to-market strategies by prioritizing product features based on customer value.- Brand Advocacy: Promote the “Why Workday” Employee Value Proposition across multiple channels.- Mergers and Acquisitions: Identify, evaluate, and integrate potential acquisition targets to enhance market position.- Operational Excellence: Lead analytics, business intelligence, and operational initiatives, tracking key performance indicators (KPIs).- Workforce Planning: Align workforce planning with organizational growth and strategic objectives.Training and Development: Develop and deploy core tools, training programs, and onboarding processes for Workday products.- Diversity, Equity, and Inclusion: Lead DE&I initiatives, incorporating VIBE (Value, Inclusion, Belonging and Equity) into products, services, and processes.

KeeperAI is a one-of-a-kind platform that allows employees to showcase their personalities and connect with co-workers in a more meaningful way. In a world of hybrid, often faceless work environments, where employees struggle to fit in and companies struggle to preserve their work cultures, KeeperAI is a timely, much-needed solution. KeeperAI enables your team to capture invaluable cultural, social, and behavioral insights through the power of imagery and artificial intelligence, to develop robust employee best fit profiles and personalize the employee journey.

* Enabled competitive advantage for Google’s products and services by driving operational effectiveness as part of a shared service reporting to the CFO.* Managed lifecycle services for one of the industry's largest extended workforce footprints, enhancing customer engagement and service support for both internal and external clients.* Oversaw $2B+ and influenced $40B+ in annual spend and managed 200+ staffing companies, location strategy and optimizing supplier management for increased efficiency, effectiveness and outcomes.* Responsible for infrastructure management of 92 K+ seats globally, leading future site build plans to support Google's growth and certifying supplier sites to mitigate risk and enhance service delivery resilience.* Held end-to-end responsibility for 60+ applications, defining and delivering the extended workforce tech roadmap to support large-scale transformation initiatives.* Shaped strategy through critical business insights to inform decision-making at executive, management, and operational levels, driving impactful outcomes across the organization.* Enabled Google products and services to run seamlessly during COVID crisis by architecting, leading and operationalizing resilient and responsive processes.

Concentrix, formed partly through the acquisition of IBM CRM Global Process Services Group, ranks among the Top 3 CRM Business Services companies globally, with over 450K resources across 90+ locations.* Driving Business Growth: Spearheaded new signings in the Technology and Consumer Electronics sectors for Concentrix in the Americas, contributing to significant business expansion.* Client Engagement and Strategy Development: Led client engagements to develop and implement comprehensive customer experience management strategies, enhancing customer journeys from acquisition to churn avoidance and supporting new product launches.* Sales Leadership: Managed pre-sales and sales engagements with senior client executives, fostering strong relationships and driving business development.* Organization Capabilities: Presented Concentrix's leading technologies in Multi-Channel, Digital Marketing, Web Production, Consulting, Business Analytics, and Service Delivery, highlighting the company's innovative solutions.* Executive Leadership: Directed cross-functional teams in a matrix organization to exceed client expectations, ensuring high levels of customer satisfaction and success. Driving contract renewals and expansions by demonstrating the value delivered to customers, ensuring long-term partnerships and growth.* Opportunity Management: Oversaw opportunity management processes, including RFP responses, due diligence, transition planning, pricing, ensuring successful project initiation and execution.

• Managed end to end engagements representing IBM capabilities to the client - Presales stage to understand business challenges, outlining a differentiating solution leveraging technology and business process redesign, financial modeling and pricing, contract discussions and then transitioning of services.• Led CRM team in Latin America to new CRM business signings• Engaged across the organization for strategic decision making for new products, portfolios and vendor selection• Managed relationship with C Level and senior executives of potential clients• Deployed new transformation service offerings and assets in the client environment leading to cost to operate savings ranging from 25 – 40%

• Led end to end Account Management for a Leading Automotive and a Leading Asian Telco – Manage P&L, exceed customer satisfaction, drive organic account growth and continuous performance improvement• Deployed new technology and assets within the client environment leading cross-functional teams – CRM system transformation, Multi Channel transformation, Business Analytics solution for customer experience and revenue growth etc.• Led teams to manage other troubled accounts not meeting organization’s financial or client’s business objectives• Delivered continuous improvement for clients through new technologies, process re-engineering and automation• Worked with sales team to develop solutions for new business signing in the Asia Pacific region

• Led Technology, Telecommunication and Industrial sector for new business signings globally• Initial member of the Core Solution team and designed solution design processes and frameworks that were replicated globally.• Managed a team of solution architects and guided and reviewed their solution design for clients to make compelling winning propositions• Responsible for end to end engagements representing IBM capabilities to the client - Presales stage to understand business challenges, outlining a differentiating solution leveraging technology and business process redesign, financial modeling and pricing, contract discussions and then transitioning of services• Delivered record signings and growth for the sector during that period across geographies• Developed industry leading frameworks for solution design and support which are used even todayI have an experience in managing different streams in Contact Center Management which include but are not limited to Delivery (Operations), Quality Management, Training and HR.

• Managed service delivery for a leading Desktop and Digital Imaging Product company in the world with more than 800 service delivery professional providing technical support to consumers in US• Accountable for P&L, Client relationship management, Customer Experience and service delivery of key performance metrics• Outlined Sales at the Point of Service model that started a new revenue stream through consultative selling generating more than estimated $600 Million in sales per annum across all vendors• Created value differentiation for IBM from other vendors through outcomes enabled by Six Sigma initiatives for cost reduction and improved customer experience through continuous improvement