Deepak Raj Email & Phone Number

Chicago, Illinois, Us

Chicago, Illinois, Us

At Home Partners of America, a Blackstone owned portfolio company dedicated to making living in a single-family home accessible, I had the privilege of leading several key initiatives that have contributed to the company's growth and innovation. I managed a high-performance product team in a fast-paced environment to drive transformative products that helped elevate customer experience and boost operational excellence for agents.• Launched a proprietary real-estate property management platform built in low-code that improved operational efficiency and visibility by converting offline processes to online using business process modelling notation (BPMN).• Drove product strategy and launched Generative AI powered chatbot that helped achieve a 45% self-service rate and elevated customer experience and improved operational efficiency.• Championed the integration of AI-assist workflows for call center agents that delivered intelligence in the context panel thereby boosting productivity and improving call and Zendesk ticket resolution time by 30%.• Implemented an emergency communication platform enabling essential business units to dispatch time-sensitive text, email, and app push notifications to customers, resulting in an increase in CSAT scores to 90%.

Northbrook, Il, Us

🚀 Product Innovation Leader | Transformative Tech Enthusiast | Growth CatalystAs a seasoned product leader at Allstate, I spearheaded several 0-1 product innovations and launched breakthrough products, disrupting the status quo and positioning Allstate as an industry trailblazer. I led multi-disciplinary product teams to leverage new and emerging technologies to drive transformative change and propel business growth. 🔑 Key Achievements:• Drove strategy and implementation for a transformative auto insurance product that leveraged more than 50% of US consumers’ mobility data along with Telematics data for personalized auto pricing at the time of initial quote.• Launched a transformative life insurance mobile application that allowed applicants to seamlessly connect and share their electronic health record (EHR) and smartphone• Operationalized a new framework for data privacy and security by building an MVP based on Web3.0 standards that allows users to control their data in online storage entities called pods.🌟 Impact Areas:In-App Monetization Strategies: I owned the vision and strategy for in-app monetization, driving commercial success for our flagship consumer app.User-Centric Design: I partnered with engineering and design to create intuitive features using Human Centered Design that elevated the overall consumer experience.Roadmap Mastery: My product roadmaps translated vision into reality, ensuring quality, analytics, and successful launches.

Oakbrook Terrace, Illinois, Us

Redbox is a video on-demand streaming and rental company that offers DVD, Blu-ray, and 4K UHD rentals and purchases. In this role I led product strategy and implementation to support Redbox leaders in the most important strategic and large impact decisions facing the business. I led a team of product managers & strategic data analysts and provided cross-functional leadership on projects related to internal product development, data analysis, evaluating new business cases, improving operational efficiency, consumer research, and market tests. Projects also included building industry leading mobile apps and web experiences aimed at improving client adoption and retention.• Designed and launched a marketplace for purchasing on-demand streaming & Digital Codes offering across web and mobile products; Delivered solution on time and on budget within 6 months.• Drove innovation strategy and roadmap for the monetization of used rentals, with first year sales exceeding $3M.• Spearheaded a new user experience on web and app for personalized content targeting based on user behavior data and experimental testing which ultimately resulted in a 21% increase in monthly active users (MAUs)• Championed a new merchandising process to 'Rebalance' discs between kiosks to address inventory imbalances due to customer rental and return patterns, using data-driven analytical

Chicago, Il, Us

As part of the Chief Strategy & Innovation group, I led the pursuit of new product opportunities as well as the development of forward-thinking concepts and solutions stemming from Voice of the Customer input.• Led an innovation project to monetize whitespace opportunity in trailer loading and developed a proof-of-concept demonstrating potential annual savings of $7 million for every 1% of space optimization achieved.• Revolutionized Public Safety response with a Cloud-Based Command Center Software that unified public safety data and streamlined workflows that reduced response times by 28% and improved collaboration for first responders.• Identified a market gap in information-sharing inefficiencies and championed an innovative solution leveraging Service Oriented Architecture (SOA) to streamline information exchange capabilities across agencies.• Developed a strategy to increase government agency adoption of data integration by 25% through increased awareness and a proposed SaaS model eliminating CapEx in favor of OpEx.Key responsibilities included:• Worked closely with product and chief technology office teams to develop user value proposition narratives, assess use cases and monetization strategies• Conducted broad industry / market scan for opportunities/threats• Provided recommendations on growth opportunities using strategic/financial analysis • Provided thought leadership to team on analytics to enable value added, forward looking strategic business decisions• Identified potential long term market trends and uncovered strategic opportunities• Modeled drivers of revenue growth using both internal and external factors• Supported quarterly / annual Board of Directors review of overall business• Published monthly trend report to 100+ executives analyzing key industry trends/market insights, competitive updates, consumer themes and implications for Motorola

Chicago, Il, Us

Ideated and prioritized new solution concepts, business models, CTO projects, and portfolio strategies based on market research and built compelling presentation materials to influence Executive Management

Chicago, Illinois, Us

• Generated ROI of 90% in 6 months by managing the product lifecycle (concept to release) and coordinated a cross functional team that delivered solutions in the enterprise and public safety space with market size of $105M• Created annual product roadmap based on market research, targeting 33% recurring revenue growth; interacted across customer base to understand their critical concerns; validated market trends with analysts and identified new addressable markets• Analyzed market competitiveness and key profitability metrics to define strategy for product and pricing changes causing booking revenue to increase by $6M• Led 15-person cross-functional 'New Feature Development' team and conducted market research, client interviews and SWOT analysis; Identified target segments and improved product design resulting in new business of $12M• Established and managed relationships with vendors and partners; negotiated terms for driver updates, resulting in cost decrease of 8% across all engineering functions• Supported Marketing and Sales teams for product demonstrations at trade shows and customer sites

Chicago, Illinois, Us

Mba, Strategic Management, Marketing And General Management

Ms, Computer Science

Bs, Computer Science